Ideal Image

On 6/20/22 I spoke with Josephine E about the cool sculpting procedure, we talk about it and I decided to sign up for service, I didn’t receive an invoice so I reached on earlier today to request an itemized invoice, I was told they couldn’t provide me with an itemized invoice and the rep hang up, I called back and spoke with two other Rep which was rude and unprofessional, after a unpleasant conversation, I decide to go ahead and cancel. Nicky. F at the corporate office told me she would send in the request for cancellation and refund and provide me a case number. The conversation did not sit well with me, so I called back and asked for a manager, the manager Abigail Z was unapologetic, rude, unprofessional and had an attitude. She stated she will not be refunding me despite the fact it’s been less than 24hrs and no service or product was provided to me, and she is in the highest position at the corporate office., she will go ahead and note the account with lies to make sure i didn't get my money back, i think they should review her conversations.

I signed contract to remove armpit hair and vagina hair. 1 year into it they canceled 12 appointments for overbookings and workers not showing up. I called in FLorida upper management who said too bad that not all hair is removed. I called BBB filed a complaint and attached a photo of my armpit hair. They told me my financing still stands and I have to pay even though all services were not done. I still have to pay for hair that was not removed. I want nothing to do with this poor ran company and would like to participate in any class action suits you have.