Carl's Furniture, Inc.

My wife and I decided to completely redo our bedroom including new furniture. We went to several locations and settled on a complete set from Carl's Furniture. The bed was a special order "From China" so we put up a sizable deposit. They gave us a 12 week estimated delivery time but we really liked the set so we accepted. From time to time they would call and try to deliver the pieces that where in stock and every time I would tell them I did not want them until the entire set was ready to be delivered. Not the first time this trick has been tried on me. After the 12 weeks where over I called them and they game me some excuse about ordering the wrong bed. They said it would be in within a week because it was "in transit". I called back in a week and was told that customs would take about another week. I called in another week and, would you believe it, the bed was "not in the container" but that they ordered another from North Carolina for me. When I asked why NC now but China earlier they said that it was cheaper for them from China but that "they would eat the difference for me". How sweet. When I asked them when the NC delivery would be they gave me some song and dance that "they would not tell them". I pressed with logic and they told me that they would call them back and find out. When I asked them what they would do different this time to extract the elusive NC shipping date that they did not try when they placed the diligent order they obviously had no answer. By now, my large deposit has been sitting on my credit card for close to 6 months and I no longer trust them so I tell them to cancel the order. They begin to tell me it will take 14 days to "process" the credit and I gave them 2 options. Roll over to the credit card terminal and process it immediately or I would contact my Credit Card company and begin proceedings for a charge back. I would then pass the information to my attorney for him to explore what damage, if any, where pursuable under the law. Miraculously they managed to credit my card within an hour. Never again will I do business with these people.