Ramada

I stayed at the Ramada by Wyndham Hotel in Atlanta; I was told I could only receive a receipt/invoice via email. After confirming the email address, I was told I would be emailed the receipt later that day. I never received the email. After two weeks, I tried calling the hotel-both front desk, reservations, and the General manager. I then called the corporate headquarters of Wyndham and explained the situation. They prepared a "concern" after trying to contact the hotel unsuccessfully. The Wyndham concern number is 4376154. The customer service representative then told me that the hotel would provide me a response within the day. Nothing happened. I then called the customer service again the following day, with the same results: they tried calling the hotel with no responses and then resent the concern (same number). The representative then told me I would definitely get a response within the same the day. I received nothing. I then called the same customer service the following day. After explaining the situation again, the representative told me I should call or email the hotel. I explained this has all been tried and she was very unfriendly and unhelpful. I then suggested that she calling the hotel, as we have previously, to prove that I have a legitimate case. She seemed very unhappy and put me on hold for 30 minutes. I then ended up patched through to the Front desk who confirmed my email and then told me I would get the invoice by email. I am still waiting and looks like I will need to call again tomorrow. How hard can it be to get a receipt? For Ramada, apparently impossible.

I am writing this letter as documentation to my experience and unacceptable stay at the Ramada Plaza Capitol Ave, Atlanta Georgia. I am a Marriott rewards member, however I choose to stay at the Ramada for convenience to my business stay in Atlanta the time of February 14, 2019 thru February 17, 2019.
Day 1 Thursday - At the time of check in I witnessed the guest in front of me receiving information of being sent to another hotel. Never thought much of it, so I continued my check-in. After checking in and walking around to the side entrance that lead to the parking area, I noticed a conference set up in the hall way, which brought much attention, as I know in my field and industry that the set up was a fire hazard. To have 6ft and 8ft tables set up along the halls and a buffet table down the center of the hall, identifying that was some type of Conference or Convention, for Asian Christians. See photo.
I arrived in my room and all seemed ok until I noticed a lady bug on the curtain. It was late and didn't pay much attention. I went to sleep. I woke up that next morning and begin to dress when I noticed an infestation of lady bugs near my bed closest to the window. See photos of more than 7 bugs. I called to the front desk with the request to be moved to another room, and was pleased to hear that there was a room available for the exchange. Changing rooms which involved packing what was unpacked the night before was not in my schedule, however I had to make do. I was moved from 416 to room 817. I moved into room 817 and left for the day.
Day 2 - Friday
Upon my return I parked in the parking lot. It was raining and I went to the side entrance because I saw activity from the conference and security as well. The security told me that he could not allow entrance and to read the signage on the door about no entrance after 9pm. I showed him my room ticket explaining that I was a guest and he continued to say that the conference guest had items that he was guarding so that no one steal them, so he really could not let me enter. After extension conversation that he was security and proving I was a guest, and was not trying to steal conference material, he allowed my entrance. Back to my room, I realized that my sleep wear was left on the bathroom door and called down to the front desk in an effort to locate it. At that time I was told that the housekeeping manager was gone for the day and there was nothing that could be done and check back tomorrow morning. Needless to say I had no other options for sleep wear so I had to make do. I noticed that the heater was not working and being too late to probably get serviced I called to the front desk at about 11:30pm to request a blanket. I did not receive the blanket or notification of its time of arrival so I called back again at about 12:30am. At the time the front desk informed me that they had no more blankets. My next question was why had I not been informed of this and I was told by the front desk that she did her job by placing the request and that it was up to housekeeping to come to my room and tell me they
Day 3 - I had early appointments and left the hotel at about 9am. There was a lot of activity as the elevator situation was unbearable due to 2 elevators being down and a large conference. I went to the front desk to inquire about my sleep wear from the night before and was told that the housekeeping supervisor did not get in until 10:00am and there was nothing they could do but to check back later in the day. I returned to the hotel at about 4:45pm to a hotel in mass chaos. I went back to front desk again, and spoke to the front desk person who said that no one found my items and it was my issue, and there was nothing she could do. For me I was accused of lying about leaving the items, because she said nothing was found, and that the room had already been occupied. In a situation as this with a room change, at a reputable hotel, I would think that housekeeping would have been informed that it was not a check out and items left would be returned to new room or held for retrieval. Hard to imagine that a room with bug infestation had been fumigated that quick, but not my issue. The halls were none passable and definitely a fire hazard. Upon return to my room it had not been cleaned by housekeeping. I saw the housekeeping service in the hall and she said she would get to it as soon as possible, mind you she was at least 6 rooms away from my room. In an effort to buy time and wait, I went downstairs to the Restaurant and Bar for a drink, and had to share my ride with a bin full of foul garbage. The stench was so bad that I had to cover my nose, and a local ride from the 8th floor seemed to take forever. Once I got downstairs I found out that it was closed. I went to the front desk to inquire and was told that it was closed due to the conference. The front desk told me also that the conference brought out majority of the hotel and they were the priority. Shocking to me that myself or and other guest who are paying I'm sure what was more than a conference rate were not a priority. I went back to my room as time was running out and I needed to prepare and dress for an evening event. I went to the housekeeping cart and asked if she could just give me a clean towel, and that was not possible because she had none on her cart. She did have a garbage bag on the cart that she pulled out a hand towel and gave me that for use. It was clean, but I couldn't understand how she was cleaning rooms with clean linen available.
Back to the room I got to find that I did not have an ironing board. I had to use the top of my desk with yesterday's towel as a cover to iron.
Still the room was not clean and there was only one small trash can in the bathroom for all trash. See photo.I left for my event very frazzled and unease due to this experience. Upon my return I wanted to use the Business center to confirm flight and print out my boarding pass for travel the next morning only to find out that I could not get access to the computer so the front desk was able to print my pass for me.
Check out morning I came to drop off key passes and asked for a print out of my bill, again that was not available because the system used for billing was not connected to the printer at the front desk. I have never stayed in a hotel that was so unorganized, and out of control. The front desk informed me that my stay was discounted and that I would be charges $130.oo for my stay. This is unacceptable and I am seeking full reimbursement, Payment for my Ralph Lauren Sleep wear priced at $78.00