SunTrust Banks

We have an unauthorized charge on our card. After numerous 2 hour hold times to get a rep, entering a dispute we receive a letter telling us the charge is valid. We have never done business with the merchant, don't know who they are, and never authorized the charge. We call the number on the card again, and after 45 min on hold they tell us we have to call the accounts security dept - another 2-hour hold and we hung up.
Transaction Type
Debit
Transaction Description
Rapid Web Services [protected] Fl *1212
Date Cleared
12/10/2021
Amount
-$9.75
FI Reference Number
20211210000000000009759559316

Next issue: Suntrust has had a problem delivering our statements to our email since July 2021. After another 1 hour hold, the rep says they need to rebuild our profile. Now the statements are working, but they keep trying to charge us a late fee after they admitted the issue and refunded the original late fee of $29. We can't pay what we can't see, and again are told we need to talk to account security - same as above 2 hours then we hang up.
Transaction Type
Debit
Transaction Description
Purchases $1.40 Cash Advance $0.00 *1212
Date Cleared
01/05/2022
Amount
-$1.40
FI Reference Number
20220105000000000001400100316

Needless to say, we have closed this account and moved to chase where our other business is well served. However, the above issues linger.

The worst customer service of any bank we have dealt with.
1) Monthly statements never arrive.
2) Worst online portal of any bank.
3) No online dispute for charges - you have to call.
4) Hours wasted on phone - see attached image time under their phone number. The last call was just short of 2 hours to resolve an issue. They kept giving me "where busy excuse" - not my problem, we are busy also and have a business to run!
5) Online portal timeout is miniscule. Trying to do accounting and reconciliation for a business is impossible as you are logged out every 3 to 5 minutes. Most banks give at least 15 to 30 minutes.
6) Bank selected a username. We can't even select a username we know. They assign some random username we have to use.
7) Customer service reps really don't sound like they want to be there - they must treat employees like they treat customers.
8) We loathe every call we have to make to them. It's worse than being punished!

I have been with Suntrust for over 20 years and have never have never had issues until the last few months. For whatever reason my account keeps getting locked and when I call the number provided (after being on hold for 10-15 minutes) I'm told they "arent allowed to tell me" what the issue is. Not that they cant or are unable but "arent allowed". My branch manager filed a complaint on my behalf and I was contacted by Diante T. who said she dealt with complaints. She apologized and assured me all was fixed. Further she said if any future issues arose to not call the 800 number but to contact Dinesha R. and gave me her direct line. The next day my account was locked again and after one week of two voice messages a day on both Dinesha and Diante's phones I have yet to get a response from anyone. I cant say that Suntrust customer service is bad because that would imply there actually IS customer service. Suntrust customer service in non-existent!

An account was fraudulently created by privateers, under menes pierre (manes pierre, with born date of 4/26/1967, creating a contract without the strawman's consent on february 2021. That fraudulent contract was reported to the federal trade commission for the record. The invitation for contract has been tried over the course of several years, changing several third parties, in order to effectuate the fraud. A commercial 1 lien will be place on the public records against suntrust banks, assigns, agents, and principals, if this complaint is not cured within 5 days. The account number created to effectuate that fraud is [protected]. I am a moorish american, and my appellation is elio bohechio trogon el, a consul for my national government. My appellation is in lowercase and in red. We have decapitalized every fraud, and the lien will be in the amount of $100, 000, 000 in gold and silver, for we do not do commerce with the united states, or its currency.

I filed merchant dispute I did not report the transaction as fraud I went to use my card and was not able I called the bank and the person I spoke with said the investigator marked it as fraud said she would change it to merchant dispute I used my card and it went through again tried to use the card at night and it was declined called the bank again and was told it was still reflectas fraud and therefor my car was cancel which no one advised me off according to the supervisor a new card was issued it would take 7 to 10 days to arrive. I cannot access my funds and there only solution was to use a credit card or wait they didn't even send it next day it was sent regular mail not even the supervisor was willing to help or escalate matter

Dear Sirs,
I have for over the last 7 weeks, simply tried to close out 3 banks accounts at
SunTrust CO - this normally takes about 7-10 days (at maximum 15) — I have
been met with a long, protracted and unexplained hold on my funds - This is outrageous!
I simply asked for
A) Finalized Statements
B) listing of finalized transactions
C) 3 cheques payable to me (per account) as all 3 accounts have "active" balances - (2 personal accounts 1 business (LLC)
Very simple - why a 7 week delay — ?
No help from Branch and/or Regional managers -
MY account numbers are XXXX-6494 (last 4)
XXXX-7151 and XXXX-3446
My SSA number is XXX-XX-0053
My contact points are
Mark J Waite
2168A 1st Avenue
Fernandina Beach FL 32034
* cell [protected]
[protected]@gmail.com
Thank you & please advise -