Navy Federal Credit Union [NFCU] reviews and complaints 1
View all 249 complaintsNavy Federal Credit Union [NFCU] - NFCU Robert C. Daniel Pkwy, Augusta, GA
Today [protected] around 10am I entered NFCU after I was advised to return with specific documents to maintenance an account. I was introduced to an bank associate Kim and was given very poor customer service and professionalism. Kim accused me of having a "good" fake driver's license. When she asked me about a former addressed I could not remember the correct address from 2019, she sat back in here chair and told me I was scamming "her" she did not mention NFCU. I asked to see her supervisor and she attempted to hold on to my driver's license. Service from Kim at NFCU was so horrible, I left and went thirty minutes up the road to NFCU in Grovetown. At the Grovetown location an associate name Mrs. Ashton helped me out with the upmost respect and patience. Mrs. Ashton walked me through the security questions of my previous address and helped me my memory to recover my passwords. Working with Mrs. Ashton was an entirely different and welcoming experience. I appreciate all her help and would not feel comfortable returning to Robert C. Daniel Pkwy (Augusta, GA) way location. But thanks again to Mrs. Ashton, you are a great representation of NFCU and very welcoming unlike Kim from NFCU Robert C.D. Pkwy.
Desired outcome: Kim from Robert C. Daniel Pkwy needs more training from customer service because on 8/31/2023 she was not professional and very unwelcoming.
Latest Navy Federal Credit Union [NFCU] Reviews
Stole my money A Trusted Partner for Your Financial Needs Credit card Account no. 430015437303-27 OF Carlton Erwin Sherrod Incompetent employeesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!