Menu
For Business Write a review File a complaint
CB Medical Services and Facilities BioLife Plasma Services 3026 Chapel Hill Rd, Douglasville, GA, 30135, US
BioLife Plasma Services company logo
BioLife Plasma Services
reviews & complaints
BioLife Plasma Services company logo

BioLife Plasma Services

3026 Chapel Hill Rd, Douglasville, GA, 30135, US
Learn how the rating is calculated
4 complaints
File a complaint Write a review
Working hours
Mon
11:00 am - 7:00 pm
Tue
6:00 am - 7:00 pm
Wed
6:00 am - 7:00 pm
Thu
6:00 am - 7:00 pm
Fri
6:00 am - 7:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
M
4:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
BioLife Plasma Services has left an official reply on this complaint.

BioLife Plasma Services - Female bathroom

January 10th, I've come in for the past month now, and the bathroom is very nasty. Unkempt. Poorly. No toilet paper. Trash all on the floors. Smells. One toilet doesn't even work. Another doesn't even lick. But why my complaint for today is the one if the nurses are talking about other donors in front of donors to another employee

I feel as it's rude and inconsiderate, especially while on duty. (working).

Read full review of BioLife Plasma Services
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
7:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services - Donation

One of their tubes they put on the machine had a defect apparently and after I was half way done it broke and sprayed my blood on the floor and it did not give me back my blood after it circulated along with the saline, and now i'm deferred for two months, I could understand 2 weeks but not damn 2 months when it's their fault not mine. So that's about $270 for me i'm going to miss out on with donation funds and my frequency bonus because of their screw-up and bad quality control checking with the supplies that they use.

Desired outcome: My frequency bonus reset along with some kind of returning bonus when this time I have to wait because of them is over.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
A
10:57 am EDT

BioLife Plasma Services - Horrible management

To sum everything up. Needs a whole new management team. Horrible Customer service. Been a doner for years. And this location. Is a joke! Stood in line for almost 35 min. Ask peer to hold my place in line because I forgot my wallet in the bathroom. Unfortunately it was not on the bathroom. I quickly in seconds went to car to check to see if my wallet was there. I found it. Came back and manager told me I couldn't reenter. I stated why? She stated due to company policy and Covid I could not reenter. Keep in my I did my questionnaire already. Been a doner for 7/8years now. Never been differed. I call back to report her unprofessionalism. She had an attitude stated she was not rude to me. I told her if anyone had an emergency for anything and quickly went to their car you telling you have to come the next day or another day. Then she stated we tell people to not go outside due to suspicious of doing drugs or selling drugs. Ma'am I have been a doner for 7/8 years faithful. Why would someone do drugs and then come to freaking donate l. I swear Covid has individual acting very looney to the point. You don't even recognize your old Doners. Horrible customer service.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
N
9:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services - Biolife app

I have had nothing but Problems trying to log in. I've try to call the Douglasville Ga center where I have Been going. I can't make an appointment, I can't see Anything from biolife app, I've call 4 times today and left 2 messages. I have Still Not heard from Anyone at biolife.
So I'm going tomorrow to see if Anyone there CARES enough about Donors to HELP me or I will also STOP wasting my time donating. It's not enough money for the aggravation

Read full review of BioLife Plasma Services
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.