November 20, 2024 visit to donate plasma. Drove a good way to get there for my appointment only to find that the first physical intake person made a mistake on my file that caused me not to be able to donate for the second time. I take responsibility for the first wasted trip because they said I didn't eat enough (I ha my usual breakfast of biscuits and chicken but that wasn't enough. That intake person made a mistake or typo on one of the questions that caused me to waste another trip — time, gas, etc. I have never been given the 'run around' like this anywhere. One of them tells you some obscure rule and the other tells you something else. It is unacceptable to treat people who are there to donate plasma in this way. Just pure ineptitude, unprofessional and unsanitary. This is very, very sad as plasma donation is so important for medical and research purposes. I will never go there again and highly recommend anyone else find another way to donate. Disgusting way to treat people.
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Biolife Plasma Services can be contacted directly through their support and you can detail there your visits and the errors that occurred. Emphasize on time, money, and misleading details provided to you which were inconsistent. Demand why this happened, demand more suitable training for employees, and issue an apology for the trouble caused.