Ingles Markets

My fiancé and I own homes and are longtime customers of your stores in both Hiawassee, GA, and Acworth, Georgia. We love the Acworth store where we are treated with friendly and respectful employees. We spend thousands of dollars a year at your locations!

Your Hiawassee store consistently fails in both areas. We have encountered many instances of very poor customer service in this location and have voiced our concerns to management there several times, always with no result!

Today, I was waiting in one of the few open checkout lines while a customer ahead of us wasted quite a bit of time trying to use some kind of cash cards that simply would not work. Instead of calling for customer service help, the cashier kept trying to get this payment form to work. Even worse, the cashier from the next open abandoned her station and stood watching what was transpiring while the wailing line continued to lengthen. Finally, a new customer stepped into her line, and she immediately stepped back to serve him. When I asked her and the cashier of the line I was in NEITHER of them answered me.

The customer with the faulty cash cards FINALLY paid for her order in another way, and the line started to move again. Neither of these people apologized to the customers who were left waiting.

After checking out, I went to the front desk and asked to speak to the customer service employee there to report the poor customer service. She would NOT speak to me, and instead called an assistant manager, a short man with a beard and a forward combed hair who did come out to talk to me.

I made my complaint to him and he halfheartedly (it seemed to me) agreed that this was poor customer service but did not offer any solutions. He, like the rest of your involved employees made any effort to apologize.

Ingles is the only choice for grocery shopping in Hiawassee, and indeed in the entire area from Jasper, Georgia to Hiawassee, Georgia as well as north of there or we would definitely take our business elsewhere.

We realize if can be difficult to find good employees in this economic environment, but your Hiawassee location is just plain terrible!

I would certainly appreciate some feedback regarding my poor experience today.

I went to the drop off window and stood for several minutes (only one there), another gentleman came up to the pickup window and was served immediately. The pharmacist (Kimberly), shouted hatefully from back in the pharmacy "do you have something to drop off?" I said "yes". She repeated the question. I said yes again. Still from behind a counter back in the pharmacy she said "well do you Yale something to drop off" hatefully. I said yes and held my prescription up to the window ( which turned out to be plexiglass hanging on wire. I was getting a bit upset by then and turned to my wife and said "why would I be standing at this ¥#*< drop off window if I wasn't dropping off something. Then Kimberly rushed to the windo from the depths of the pharmacy, grabbed my prescription, told me she was tired of me and threw the prescription back at me. I found the manager and told him. He talked to Kimberly and said he could not make her fill
My prescription.