Aspen Dental

I just moved here from Las Vegas Nevada, I have cigna Dental ppo Insurance and made a appointment for a Saturday at the Duluth office for November 11, 2023 and driven there 1hour early do to not knowing the state. Reminder made the appointment over 1 month ago. Me and my 15 year old niece. We get to the office and the let me know that they don't do regular appointments on Saturday. No one called me and verified the appointment and notified us that they cancelled our appt. I rescheduled for the Conyers office, which by the way I live in Jonesboro. So all the appointments are a distance away.

We get to the Conyers office and again told to sit in the office and wait, for at least 15minutes while Timora Edmund and another employee just laugh and talk. I finally went back to the desk and ask when are we going to see the dentist and was told again that they doctor is gone for the day and I have to reschedule my appointment again. So now this is the 3rd time making another appointment 1 month away on December 16, 2023.

For my niece she has 6 cavities and was denied service due to the insurance could not get verified. For me they took me to Breanna Hugley and she convinced me to open a credit card with Fortiva to pay for my services. They approved me for $3000.00 and tried to get me to get a bracket advised Breanna to take that off I don't need that I have no cavities and need a filling on the side for reseeding gums due to my age 52 years old. They set it up for me to pay Fortiva $1,145.00 I keep up with my teeth and I know scaling does not cost that much. I called my claims dept because I received a denail letter from my insurance and they stated that Aspen Dental in Mcdonough have not sent over the Periodontal charting and my extras to show missing teeth. My insurance called and spoke with Edwina and Breanna and they promised they fax it over on December 22,023.

Our new appointment was today January 20.2023. We arrive on time 8:00am. Andrea Mccord, office manager very rude, kept passing me up after I signed in so I know something was wrong. I politely went back to the desk and asked her why she have not checked us in and she stated Our appointment was cancelled because they don't do cavities and fillings on Saturday only Surgeries.

1ST you made the appointment for me in your office over 1month away from today. You have 1 whole month to verbally call me and reschedule mu appt.. You had enough time to call me and reschedule our appointment. I can not eat on the right side and lost 15 pounds due to not being able to eat. Andrea horribly told me she could have charged me more and asked me to leave the office due to me be highly upset about traveling 26miles away gas time and being in pain for over a month and Breanna made the appointment.

I also found out the have 60days to get the necessary paperwork over to my insurance so the may fulfill the claim. I called my insurance on January 17,2024 and they put me on hold and spoke with Breanna and had her email they the paperwork, so they can open back my claim and pay out.

why Breanna, Edwina, or the Entitled Office Manager Andrea Mccord tell me the cancelled my appointment? No one should ever use Aspen Dental, for services Never. I tried 3times at 3 different locations. they over charged me also and have not fixed the problem.*