Jenkins Restorations

I am writing a complaint I usually do not do these types of things but I had the most Horrific experience of my life. My house had water damage in October of 2020 from a leaky dishwasher... it took these guys at Jenkins over 9 months to finish this job! The quality is so so bad. I am so deeply regretful of going with my insurance company's recommendation! I could seriously cry. The crew ran by Jacob Hall should not even be licensed to work on anyone's home. I already have cracks in cabinet's, so many things lose and already coming apart, they were just put on 2 or 3 months ago, along with hinges put on backwards, doors that do not even push out the correct way! Paint that was never finished. The simplest things, not to mention they had to replace the countertop because they tried to smooth the rough edges on the places they glued the ends on! They took a pummel drill to it. I had water damage on a trim piece in the kitchen that goes from the bottom of the floor all the way up the wall they glued and hammered it back together 3 times. I had to keep complaining it wasn't right because it would separate after a week or two. At this point of the process I had not paid the final bill as of yet. I tried to get them to correct these things they were upset with me, acting like I am being overly corrective, so they came out and told me this is the last time we are coming out here, for these things. They actually fixed the wrong trim piece. I have video and a lot of pictures. Of course it is still separating and has water damage! I could never think a professional company could do this type of work EVER! After 45, 000 of junk they are now trying to take the depreciation check which belongs to the homeowner! These guys are crooks. When I was going through the process, I did complain to the main company with several phone calls and not one call back! I have called my insurance company and sent emails complaining. When I call Jenkins Restoration They kept telling me to call the Supervisor for the job Jacob Hall but he was the problem. The receptionist wont give your messages to anyone. I even complained to my insurance guy but nothing. I asked if Jacobs manager or supervisor could come out and look at this job to see the work, he name was Isabel she went on and on about the things wrong, she even noticed the floor un level the cabinet doors were on wrong, the drawer that was put on was broken, you could see nails sticking out of the cabinets on the sides, the stove is wobbly she said we are going to take care of this! So I went over this with Jacob the manager regarding what his supervisor said all he said was no she did not say those things. I was sent information twice from the insurance company that once the work was done, I am instructed to send pictures and then they would send the depreciation check I have all the emails. So I have the final payment signed off by mortgage company but I want to cry with my end product and now they are trying to take my depreciation check when it was never written or explained in any conversation or Invoice I have received, If anyone from Jenkins came out to see the work that has been completed they would actually apologize to me for over 9 months of having to displace my elderly father at our own cost for over 9 months because they were in no hurry I waited for months for a day here or day there. They would show up at the last minute every time. I feel scammed and there is no one who has listen or bothered to address my concerns. Not even the mortgage company, who is suppose to be for the client. They are the ones who referred Jenkins. I am concerned they are connected in a deeper way. I do not want to ramble it has been such a horrible experience I beg someone to come out and look at this project See attached photos.