Kool Smiles

I am very dissatisfied and upset with the service and treatment I have been receiving from Kool Smiles for the past 10 months. I took my son to have crowns put in by Dr. Taiwo Ogundipe and the job was not performed correctly. On Nov. 13, 2018, I took my son to Kool Smiles because he fell and chipped his 2 front teeth. I was told that he will need to get a root canal and crowns put on them. Kool Smiles referred me to someone else to get the root canal done but come back to Dr. Taiwo Ogundipe to have the crowns put on. I went back to Kool Smiles on Nov. 26, 2018, to have crowns put on and they said, he has to have his teeth cleaned in order to put the crowns (it was never mentioned to me that his teeth need to be cleaned prior to getting the crowns). I took him on Dec. 1, 2018, for a cleaning. I went back on Dec. 3, 2018, to get the crowns, and they told me the crowns are not back. I asked them, did you all not know this 2 days ago when I was here? No one could answer me. On Dec. 10, 2018, they could not put the crowns due to oral hygiene issues with my son. On Jan. 9, 2019, Dr. Taiwo Ogundipe put the permanent crown on. On Mar. 1, 2019, I took my son back to Kool Smiles because the crowns came out and it was recemented. The crowns came out again on Sept. 1, 2019. I took him back to Kool Smiles on Sept. 2, 2019, he was refitted for a new set of crowns. On Sept. 20, 2019, I spoke with Kool Smiles to confirm the appointment for Sept. 23, 2019, & confirmed the service that was being done. On Sept. 23, 2019, I had an appointment at 8:00 am, I got there at 8:24 am. The receptionist asked, what time is your appointment? I said it was at 8:00. The receptionist (I think her name is Karina Trujillo, but I am not 100% sure) said it's 8:24. I said I know that we were stuck in traffic. The receptionist said I have to speak with the doctor to see if he is able to see him, have a seat. I waited about 10 minutes and the receptionist called me back to the counter and said, unfortunately, his crown isn't back yet. I asked her, did you all not know this when I spoke with you all on Friday, why didn't anyone tell me this? The receptionist said, you probably spoke with someone at the call center. I said, no I spoke with someone at this office on Friday and they never mentioned that the crown was not back. The manager of the office comes out and ask what's the problem? I told her, they are saying that my son crown is not in and no one mentioned that to me when I called on Friday. I do not have time to keep driving all the way up here. The receptionist interrupts us & tell the manager, she was late anyway. I told the receptionist, I do not give a d**n that I am late, even if I was on time, you all still do not have the s**t to fix his mouth. The manager tells me to calm down. I told her I will not calm down because I have been dealing with this situation and you all since Nov. 2018, and you all still have not fixed my son teeth and you all still do not have your s**t together. It does not make sense that you all put these permanent crowns in on Jan. 9, 2019, and they have come out 3 times since then. No one wants to own up to their mistakes and they keep dropping the ball. They are very unprofessional and unorganized. They act as if they do not care what is going on with my son or the fact that we are in this situation because they agreed to do a job that they do not know how to do and is not being done correctly. There is no way my son crowns should have come out of his mouth 3 times after they were cemented in. It does not make sense that they do not know how to properly communicate with their patients. I should not have gone to that office twice to have my sons crown put in just for them to tell me the crowns were not there. Someone should have communicated with me that the crowns were not in before my son had to miss school and I had to miss work. My son is now using denture glue to keep the temporary crown from coming out until we can find someone else to do the job Dr. Taiwo Ogundipe screwed up. This entire experience with Kool Smiles/Franklin Dental & Braces has been nothing but a complete nightmare and headache. I have never seen a place of business so unprofessional, rude, and unorganized. I do not think it is fair that they are expecting me to pay for a service that was poorly done and incomplete. My son still was not able to get his permanent crown put in today. He still has the temporary crown in and he is using denture glue to keep them from sliding back out. Client ID/acct#-4101062