Intoxalock

I have had 7 or more violation 11's because of the way this device was installed in my 2007 Saturn Ion. This has happened while I have been driving and also while I try to start the vehicle back up with the 3 minute countdown to do so. I have stopped starting the car with the countdown because each time it sets me in a violation 11 lockout. The guy who installed it, crossed the wires and my car wouldn't start when he installed it too. I have had it inspected twice and they found nothing wring with it so I had to pay the fee. I have had to pay $75 each time it is in an early service lockout. I have talked to many people at Intoxalock and they can't help me. I have moved service centers and there has been no improvement. I have asked for statements and notes from my account to show verification that I have had many service lockouts and they want to charge me $25 per statement to send them to me. This company is ridiculous. I have had only ONE customer service rep even listen to me and actually help me out. Each time I call they say "Oh we do not see you in a lock out, call back in 15 min." If this system is so great and it shows (camera installed too) that I am doing the right process, how can it just up and put me in a lockout when I have NEVER, not once, ever started my vehicle as an unauthorized start. I have used this company twice in the past with no complaints. But now I am at the point where I need to get it uninstalled and move to another company.

I had my license suspended in Georgia. I had met all the criteria except for having a IID installed. Well, I moved to Tennessee for work and finally was stable enough to afford an IID. I called intoxalock and their state specialist told me everything was fine, that I had to go to Georgia to get the unit installed, but I could have it serviced closer to home.
After install, I try to change my service station and it will not let me. I call the DMV and they tell me that the permit I received from having the IID was only valid in Georgia, and all I could do was either complete the 12 months or get a waiver through the court.
So, I got an attorney, received the waiver. And intoxalock is telling me that I can only have the unit removed in Georgia still! I have not signed the lease and when I got on the page to request removal it will not let me proceed to the next page without signing said lease.
It's a 12 month lease, and I haven't even had the unit a full month. I only used this company because their state specialist lied to me.

After four months of complying with my local DMV and completing all requirements I received approval to remove the device. I then sent in my paperwork and was released by Intoxalock. It took 4+ hours on the phone today to finally have the appointment made. Customer service and the Intoxalock installers/removers were barely capable of setting up an appointment and lacked knowledge of the process, not to mention some of them being rude/belittling and phones not being answered by the installers/removers (listen to the recorded calls from my account). People are paying for your service and no matter what this should be run like a proper business…

Since I'm here I'm going to also mention all the fees that the initial verbal agreement customer service failed to mention when I chose Intoxalock. I was only able to view the lease agreement after I paid, signed said lease agreement via verbal consent on the phone and then installing the app. Tricky to say the least.

MANY lessons learned.

They are a horrible company. Bought my own code reader for 20 bucks. Shows cylinder 1 misfiring. It August in Georgia, just as hot at 9am as it was at 11am. Car has been driving fine always. Intoxalock installed and engine was sputtering or hesitating until I got close to the house. Then it just seemed like it was going to stall.

I limped home going just under 20 mph. Apparently this is common. Hope lawyer can assist. They have no maintenance companies that will work on the vehicle like they claim. They will blame everyone else but their device. Find a device like Draeger that has a keypad for maintenance. Intoxalock says you can have a temporary uninstall at the audio place, you have to tow to, take it to maintenance shop, you have to tow it to, and get it back to audio shop for reinstall, that by your license you will have to tow it to, all within 48 hours!

They will send you to insurance they tell you is needed that will cost about $300 extra and they will tack on a company that is like but the furthest think from triple A on your lease. Guess what? Your going to pay for this too! I called within an hour of install and probably 10 times within less than 24 hours, they are no help and act like it's not an issue they've ever seen despite the complaints that may match yours like most all do mine here on this site. Have installed on Honda Fit 2011.

The "tow" service will redirect you to Intoxalock for general questions and they'll redirect you back unless you get to a supervisor. Basically you get 5 services a year, 15 mile tow, jump start, that stuff, nothing within 72 hours so even if you could plan maintenance you would pay for towing. Best resolution I've seen is someone having it uninstalled and another device installed the same day. Believe it was organized through a BBB comllaint. I am waiting to hear back from my lawyer.

They claimed all these issues if I had it removed though my driving privileges were still valid for 2 weeks. Now I have a limited permit to drive a vehicle that doesn't work, have jury duty very soon and 2 days later I have to have emissions and registration renewal. I just paid a bunch to lose my license essentially including what problems I will have because of this.

Just paid 6 months for insurance and will have to unregister my vehicle. Now I have to have it towed each month for calibration that will cost me... I just hope I stopped it in time before it ruined my engine. Code reader says misfire but cylinder misfire status passes... I have a toddler and there is a pandemic. I was told I would receive 10 mouthpieces, I got 2. If there is a mechanic to pay for something they can't fix I would have to give them my other new mouthpiece. There is a special place for Intoxa...

Google Intoxalock scam, they will be called a "legit scam". I hate that you're here because it's probably too late. Intoxalock floods Google, many of their claims are far fetched, I even spoke to a company that the owner had a device and even with a new mouthpiece they wouldn't touch my car.

I can remove and bypass the device but of course I am not going there. They don't even supply the simple bypass needed for maintenance workers that won't blow on a device every 5 minutes, literally. There are no options aside from install another device and it's a logistical nightmare.

Has my wife crying from the stress of it all. They are so difficult and this seems to be the only solution since the installers that are Audio techs or emission testers don't do maintenance around here. My lawyer will probably have to get involved because they will dance around you all day as they see it as something you must have. Well having a car that I paid to break is worse than not having a license until acquitted!