H&R Block / HRB Digital

I called H&R Block 01/24/2011 at 120 .west 87th. St. to make an appointment to see Mr. Fredrick Monu. I was told that he doesn't come into the office until 5pm, but if I needed an earlier appointment all I had to do was give a time and he would come in early. I told the lady I needed to come in Thursday on my off day at 12:00 she said make it 12:30. I said fine!
Thursday I get to H&R and I ask the woman at the front desk if I could see Mr. Monu. she said, he doesn't come in until 5. I told her I made an appointment to see him earlier. She looks at something on her computer and apparently finds the appointment I made, and says he's not here . I'm the office manager(whatever that's supose to mean) would you like to see someone else? I said no thanks I need to see Mr. Monu. She called Mr. Monu and aasked if he could come in early. Obviously he was unaware of my appointment because he was never told. So this lady asks if I wanted to leave my tax package and when Mr. monu came in at 3:00 he could do the taxes. So I left the package and went to my car. Something told me not to do this. They couldn't make a simple appointment how can I rely on them for this! So I went back in and told the lady I had a bad feeling about this and I can't leave this. She picked up the package and shoved it at me and said HERE, HAVE A GOOD ONE! I didn't make the mistake, they did!
Mr. Fredrick Monu had been preparing taxes for my wife and I for years at this location. But this year would be very different. My wife Deborah Thomas died 3 months ago, she knew Mr. for around 10 years. It was critical that I sit with him as we did every year. I had a 1099 question and a question about my son's tuition. This lady was extremely beligerent and unprofessional. More concerned with how she looked in front of other people.
Now I have to try to set up another appointment with Mr. monu and avoid her retaliation.
If Mr. Monu reads this maybe he can call me at [protected] Please.