Hair Cuttery

I had a color service with Amanda at the Gurnee location on 11/26/2023. Prior to appointment I sent photos and explained what I wanted. When I arrived she stated she didn’t receive them so we went over the photos yet again and explained exactly what I wanted and she was confident that it could be done and proceeded to start with the color. After color was done and she washed out and then started drying the color was no where close to what I wanted at that point she began to say well I needed more time to do this, well you should have said that at the beginning and I would of been more then happy to reschedule, she stated I can have you come back and I can fix ok I scheduled to come back and due to a medical emergency I was not able to make it in and she proceeded to call me and at she could not see me as a client anymore because I didn’t show up to my appointment I was in the ER. So I expect a full refund as the color was not what I wanted and she washed her hands from fixing it

My email is [protected]@gmail.com

On May 29th the woman I now take care of (Elizabeth) went and got her hair done the stylist Sarah was was running behind and when she finally worked on the Elizabeth's hair she rushed through everything didn't shampoo or deep condition her which Elizabeth paid for on top of that she wasn't able to use her $3off a product coupon. Elizabeth is a regular customer at this location in Gurnee and has been getting her hair done there for years.

Elizabeth went back on August 4th for a touch up on her hair and informed cory the manager at this location and he said there is nothing they could do since its past the normal 30 days ans he wasn't informed sooner... the most he could do is speak to the stylist Sarah

Elizabeth is disabled with cognitive issues and needs care givers at the time of the incident she didn't have a full time care giver which ended her in the hospital for a week or so there for leaving her unable to report the incident in a timely manner.

Given that Elizabeth is disabled and explained why she couldn't inform Hair Cuttery sooner it is cruel and not to mention illegal to not make accommodations on her behalf.

"34 - Title II Regulations 28 CFR Part 35 Department of Justice

(7) A public entity shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability, unless the public entity can demonstrate that making the modifications would fundamentally alter the nature of the service, program, or activity."

There is no reason with the information given and the fact that Elizabeth is a regular customer there that accommodations can't be made.

Customers should come first and this has made her feel defeated and discriminated against because it's not her fault she has disabilities that made it so she couldn't contact HC sooner. I'm sure negative google reviews and losing a long time customer won't look to good.

Highlights not properly done. Just painted on and no spacing out color in between. Just one huge block of orange color. Color is disgusting. Went back and they put toner on and 2 days later that washed out leaving my hair back to orange. Manager and corporate refuse to respond back to me. I emailed them multiple times to refund me so I can get properly fixed. I will keep posting everywhere bc this is horrible service to leave someone like this and refuse to answer a paying customer.