Hair Cuttery
Reviews and Complaints

So I’m used to getting the most basic haircut from other places because I can’t describe what I want compared to what looks best. I’ve been visiting the Holland location in Virginia Beach, Va and bringing myself along with my daughters. My daughter alone cried tears of Joy because of the service that we received from Chandler Hill. We laughed and bonded over an experience that had been miserable in the past. The haircut downplays the service and the quality that we received and continue to receive every time we interact with Chandler Hill. It was the best haircut I have ever received. After Covid I became used to doing my own hair and somewhere along the line I forgot what I really wanted. My hair and my daughters will forever be in this woman’s hands, and that is an understatement to the service alone. She literally completes me at this point. I’ve left reviews on the local website but she needs some form of recognition from a higher level. She is currently the assistant manager but it would be a corporate loss to not offer her an advancement. Thank you for hiring this woman and I will tell everyone I know that still has hair that this is the kind of stylist, and person that we all need in our lives. She is fun, witty, and knowledgeable in her craft. If I could give 100 stars I would but instead I’ll just continue with my next 20 appointments! Thank you Chandler Hill 😊

Ryan Hull

Virginia Beach, Va

As someone who deeply values their hair, my recent visit to Hair Cuttery left me with mixed feelings. While some customers have reported wonderful experiences with specific stylists, there are concerning reviews highlighting issues such as unmasked stylists during the pandemic, high prices without corresponding quality, and instances of severe haircut mishaps. It's clear that Hair Cuttery needs to address these inconsistencies to ensure a more reliable and satisfactory experience for all customers.

On 9.26.24 I had appt at the Hammond's mill wv location for fullbhead highlight with blonde highlights. I showed the stylist and mgr a pic of what I wanted. I was there from 5 pm until 9:45 pm. I highlighting job should take no longer than 2 hours. I paid $116. The end result was no highlights.pics included. Receipt number SMTC55910. I am very dissatisfied. I want a refund. This is not the 1st incident with this salon. In August I fit a haircut and they messed that up and had to go back and have it redone

I went to the hair cuttery in abingdon ask for a haircut gave a description got the hair cut that was it no combing no nothing I know for a fact that is not the way it is supposed to be wont be back I did not appreciate they way it was done after she finished would you moose or something I said yes she rubbed some in no combing no mirror in the back and she was finished

I went into the Portage,Indiana store. I waited for a customer that was paying. She left and the employee walked away. I sat in the chair for ten minutes waiting to even be acknowledged. All I had was a question about coloring due to my hair is balding. Already depressed enough about that. I was then going to make an appointment with Jessica. There were two customers, no one waiting, and two women looked at me and continued talking. I’ve never been so upset. They just lost a $200 sale. I hope I can speak to a higher up.

My two daughters and I have been going to HC since they opened and my girls were very young. I went in May, 2023 to the location at Grant and the Boulevard on Philadelphia to get my daughters hair cut. I had a 30% coupon but they only honored the 10% coupon for a senior citizen. My daughter is not a senior. I have been going back and forth with HC and still no remedy. I was just told the other day that they issued a $12 credit to the wrong account and not they’re trying to get that credit back so they can credit the right account. Three months later and it’s still not resolved. Please help to expedite this matter.

I went today (6/23/23) for single color, partial highlights and a cut.My preferred stylist was unavailable so I did elect to take any stylist. The stylist was pleasant, I told her what I wanted.Moving forward the highlight were done first which was right at 1.5 hours. Then she wanted to dry my hair do the single color. I was confused as I have never had color approached in this manner. I ask several times if this was going to work. At this point I felt uncomfortable moving forward with any further processes and told her we were going to stop with just highlights that were to be blonde. Which she offered me to speak with manager. I did not need to my decision was made.The manager came anyway and just stated everyone does color differently. I again stated I was unsure of what she was doing and preferred to stop.Toner was added as I believed was the process for blonde highlights. Upon payment I felt I was charged extra as retailiation for stopping process.$61 for highlights when is stated in pricing and $30 for toner.I have never been charged for toner as I understood this to be how you reached the color of highlight requested. This was added per manager and not disclosed by manager, stylist or your pricing board. I will follow up with a BBB complaint and public review. My complaint is the charge and no disclosure of charge.

Sarah Schiebel

[protected]@verizon.net

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I love my Kelly Pak, but I think there is a mistake in my bill total. It looks like I was charged and additional 25% tip on the purchase of shampoo.

Hair Cuttery Receipt # KESQR68751 On 5/26/2023

SHERRY SCHIEBEL 5/26/2023

Item Qty Price Discount Final price

Signature Cut 1 29.00 0.00 29.00

Stylists(s):KELLY

Total $29.00

Item Qty Price Discount Final price

PM Tea Tree Hemp Shampoo and Body Wash 300ml 1 22.00 0.00 22.00

Total $22.00

Total $23.32

Tips 13.08

Payments

Payment Option Number Amount Paid On Date Name

CC Online (Visa) ****9076 65.40 5/26/2023 **/** CC

Rounding Adjustment : $0.00

Total Paid:$65.40

Paid (Cash/Card/Check):$65.40

What I actually got was 4.5 Hours of torture from my hair being over processed and pulled on to the point of a migraine headache and finally walking out before it was even dried. My appoinment started at 2:00 and i finally had enough my hair pulled by Mandy I left at 6:25. Not only did I not get the colors I asked for I ended up with silver and purple! I'm not a teenager when i say what I want done I expect to have that process and only that process to be done. I asked to have 1/2 Inch trimmed off and i lost almost 4 inches of my hair! She charged me $141.00 and i couldn't take her torture anymore so left before it completely dried. I came and rinsed my hair to dry it my way and when i towel dried it the brown she added to my hair came out onto a white towel, I sat in the torture chair 4.5 with a fractured lumbar. Not only has she ruined my hair and wasted my whole day and took my money for it full well knowing i was not even a little bit happy with it. I expect a FULL REFUND and paid for my wasted time at 24.00 /hour ( thats what i make an hour) and repayment for pain and suffering for 4.5 hours! And thats not including the extra 4 inches of hair she cut off without permission. Besides the 200.00 I paid to have it stripped down and brittle breaking hair I had to pay elsewhere to have it fixed in color. And she knew full well this color sheme I chose was for a special event this weekend I expect to have a response to this by 4/13/2023 I will be contacting an attorney and it will cost alot more then the damages I'm asking for here.

Melissa Jones

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I went to my appointment that I had with Kimberlee on 3/18 at 1PM. This should have been a seamless transaction and not take too overly long as we've done before. I have 0 issues with Kimberlee. The problem that happened at the salon was this. #1 There was a major lack of management on duty that allowed the chaotic scene that happened to transpire that day. #2 Diana who started the entire issue with her gossiping to others in the back room #3 the "Karen" Ashley that had the audacity to tell me to stop talking to my stylist or converse with my stylist was extremely rude, judgemental behavior and had the audacity to question me where I worked due to my topic of conversation I was having with Kimberlee. I had 0 knowledge of what was going on prior to my arrival, I do not typically chit chat w/ Kimberlee outside of work. The only reason for me to text her is to set up appointments because I have spoken to others before to set it up and they've messed it up before. SO I prefer to text her directly and let her know when I am coming in. I followed her from a prior salon and will take my business with her wherever she is. Unbeknownst to me I had 0 clue to any drama behind the scenes or issues between the people working there. My topic of conversation was about work drama that I myself was personally and have personally experienced in the present and past. Me and Kim kind of flow that way. She is kind of my person to go to .. to just let loose and relax and get my hair done. I noticed Diana was going back and forth from the person she was tending to ..to a back room they have which is not far off from Kim's station. I can hear clearly how she would say stuff like " I can't take this anymore" and she would mutter things under her breath and give death glares our way. I figure this lady is just having a bad day. Not that she was reacting to MY conversation which she took out of context apparently and made it about herself. After about the 2nd or 3rd time she went to the back I presume to complain or gossip to other women back there who I have no clue who they are as I do not associate with anyone in that salon other than Kimberlee, Ashley came to Kim's station and said "You guys need to stop!" ... I half turned like "What?" She was like "You need to stop your conversation now!" in a demanding rude demeanor I said who are you" she then comes around to my face and leans over "I'm Ashley'' I said well Ashley I have no clue what you are talking about I am talking about my job... this is where she scoffs and like if I was lying said Where do you work? I said that's none of your business! She goes and I see her take the portable phone to go to the back, which she ends up calling a regional mgr by the name of Debbie. Debbie has 0 clue what is transpiring and the lack of manager on duty who I find there was one Tara who didn't do anything or take these ladies aside to squash whatever issue they had to the back because the salon had a few clients and children too. At this point I am getting furious by this entire thing because I have 0 clue as to what is going on, why these two women Diana and Ashley are verbally attacking and threatening me with mean glares. But I didn't appreciate it. I have never in my life been involved in such a drama like this. And I feel horrible for Kimberlee. You can see she is the youngest of the group. I am 50. These other two ladies are old enough to damn well know how to act better in public. I would have expected an outburst like this from a younger person but these ladies are super grown and should be ashamed of themselves for acting this way. I am a paying customer and for you to involve me in your personal issues is way uncalled for. If the cameras I see in the ceiling work please have someone pull the video tape. You can actively see Diana going back and forth then Ashley coming at me, and Diana again coming up to me and even pauses to the left of me and gives me threatening glares. Which I went off on her about because I am not gonna sit there and let you intimidate me as a customer when I did 0 of anything to you personally. I am flabbergasted that this entire ___ show happened and yes when Diana threatened me when she came up to me she blew up because I told her about herself and told her off in spanish because there were children there and I didn't want them to catch what I was saying. I speak very fluently and understand very fluently Spanish. I do not know what this Diana lady is on or about but she has the wrong person and involved me into unnecessary drama that had 0 to do with me. I want a call for action against both Diana and Ashley, I also want Tara held accountable for 0 action on her part as a manager and I have managerial experience that would have not been tolerated not for one second. I would have pulled them all aside in the back. She didn't do anything. Only time she said something to me was when Diana was upset because I was telling her off after she threatened me and came into my zone/area with her death looks. When Tara came up and asked what was going on, I said tell your people to leave me the ___ alone and stop looking at me like I did something...I'm not gonna stay quiet. She didn't say anything. No I am sorry this has happened, No apology not ONCE from her. Debbie I spoke to at one point in this because apparently she didn't want to hear or believe Kimberlee and I got the phone passed to me, she didn't even at first introduce herself, I had to ask who she was. She apologized a couple times but it was fleeting like whatever demeanor. Again I am a paying customer what kind of store is being driven here. And why does one the regional manager send Kimberlee home but not the other ladies that disrespected me, the paying customer. That took the cake. That is why I am writing. If you are going to punish one, punish them all in my book. I do not care. But singling out Kimberlee who didn't even start the drama is beyond me. My spouse is a frequent customer there and we always go to Kimberlee. I also have brought clients to her as well, and where she goes we go. I do not care for these issues, I do care about people respecting others, I do care about professionalism, I do care about being kind to one another. I have never once disrespected anyone in that salon, treated anyone differently, I go in get my hair done and I am out. I cannot fathom how Kimberlee feels. I just know that the entire thing could've been avoided by proper managerial responsibility. By pulling aside the ones that started the issue which was Diana and Ashley...and bring them all together and squash whatever issues they have. It is 2am on Monday that I am writing this, 2 plus days later this is how much this entire incident bothered me. I have left reviews. They have yet to accept or comment on my google review. They don’t want to address that situation apparently. Seems they want to sweep things under the rug. I do expect action taken from the regional manager and down. I do hope this is taken seriously and if I need to be contacted you are more than welcome to contact me. I also know there are cameras there when I am getting shampooed. I see them on the ceiling. If those work you can visibly see the entire transaction. I was there from 1pm to 4:30pm. I commend Kimberlee for keeping her professional demeanor with other clients that she assisted along the way while I was processing even through all the drama of what went on she still kept herself together and did her job. And I was very pleased with the outcome of my hair. She has always been A1 with her service, her professionalism, her demeanor and kindness. Those other ladies could learn something or two from her.

Best regards,

Rafaela Serret-Gonzalez

Hello,

I have already sent in a complaint and never heard a word. I had my hair lifted and toned at hair cutlery 1331 NW Saint Lucie West Blvd Port St Lucie, FL ON 3.11.23. The assistant manager was the stylist, when she finished, she said there would be purple in my hair because my hair was yellow, she said she used a toner but I didn’t realize there was purple staining in the toner?, however, I said ok because she said it would wash it. When I got home, not only was there purple, there was yellow. I am a wedding planner and officiant and have a wedding to do this weekend. I went back and as I entered, she knew it was not right because she said, I was going to call you to tell you, if its still yellow to come back. Well, yes, there is yellow, so, she lifted it again, I get home and still have yellow, I am not going back and I have tried to use purple shampoo to see if it would tone it down and that has not worked either. I am going to go somewhere to get this repaired before the wedding. I am requesting 110.00 refund asap please, as this was clearly the stylist negligence. If you refuse, I will take it further as I need this money now to go fix it and I do have pictures that was taken at another salon of the mistakes.

Thank you

Lisa Carniello

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