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CB Fast Food Chains Checkers & Rally's 17701 Torrence Ave, Lansing, IL, 60438, US
Checkers & Rally's company logo
Checkers & Rally's
reviews & complaints
Checkers & Rally's company logo

Checkers & Rally's

17701 Torrence Ave, Lansing, IL, 60438, US
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1 complaint
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Website
www.checkers.com
www.rallys.com
Phone number
+1 (708) 251-8130
Category
Fast Food Chains
Working hours
Mon
10:00 am - -10:00 pm
Tue
10:00 am - -10:00 pm
Wed
10:00 am - -10:00 pm
Thu
10:00 am - -10:00 pm
Fri
10:00 am - -8:00 pm
Sat
10:00 am - -8:00 pm
Sun
10:00 am - -10:00 pm

Checkers & Rally's reviews and complaints 1

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ComplaintsBoard
C
9:54 pm EDT

Checkers & Rally's - Very disappointed

Marcus the cashier is in serious need of re-training. (lack of professionalism) He addressed me as if I was some hoodlum off of the street. In addition to, after he handed me my order, I opened the bag to ensure my order was correct/complete and he very arrogantly told me to "keep driving, I am on his company time" . Keep in mind, there was NO ONE else behind me in the drive thru. I am a manager at a fortune 500 company for over 20 years and my company "THRIVES" on customer service. He needs to be re-trained ! I was extremely disappointed in his behavior and will never return to this location. Due to my lunch schedule I did not have the time to exit the vehicle and address the issue to management. One of many mottos I follow in business is, ..." if you dont take care of the customer, someone else will". He was a poor representative of your company. I hope you use this event as a learning experience. Thank you
Respectfully,
American Legion Illiana Post 220
Commander Larry Parker

Desired outcome: He needs to be re-trained to reduce customer retention

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