The Pep Boys

Staff,

On 08/08/2023, I needed a battery for our 2016 gmc acadia. So, being that we are loyal pepboys customers for 20 years, we naturally visited the store in palatine, il. After conducting an electrical test, your techs confirmed that a new battery was required. We gladly made the purchase.

Well, within a month, our gmc was not starting or maintaining a charge. We returned to the store and were told that the battery was at 96% life.

I left, assuming that all would be fine. The next morning, the vehicle failed to start! I returned and was again informed that the battery was fine. The tech advised me to have an entire electrical check done at my dealership, which I did, at a cost of $215! Napleton cadillac in libertyville, il informed me that the pepboys battery had failed to maintain a charge overnight and the vehicle would not start! I returned to pepboys and informed the tech that I was exhausted from the runaround from their defective battery, and requested a refund. The tech informed me that a refund would not be forthcoming, and that I would have to make such a request in writing. So, I am formally requesting a refund of $249.36,

For the pepboys battery and service. My time and replacement battery service,$537.90, is waived. Please consider that we wish to continue having our four automobiles serviced at the pepboys chain, for specific other needs, in the future.

Thank you,

Mr. Alfred n godinez

Been going to arlington hts, il. Pep boys for years to have oil changes. Store closed went to pep boys palatine il.3 weeks before road trip. After oil change oil leaked on my drive way and on my garage floor. For the next three weeks they couldnt correct or diagnose it properly. I took the car to a chysler dealership for service and found that the oil filter housing had been cracked during the oil change, 982.00 $ dollars and a lost week of vacation later it was fixed. When it comes to simple oil changes i'll go to experts that stand by their work.