The Pep Boys’s earns a 2.1-star rating from 552 reviews, showing that the majority of auto service and parts customers are somewhat dissatisfied with services and products.
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They will not own their mistake and will extort money from you
I was charged and additional 29.99 for service/part that I was never aware of and did not authorize but in order for me to get my car back I had to pay it. I already know they mechanic and manager will get together to lie and say one overheard the other tell me, but it is a complete lie. I was told the service came with the package but the website does not fully disclose that information for the $99 package. I was lied to and my car was not aligned causing me to almost kill myself. They gave me the option to have my car towed to another PB, and they tried to scam me out of controls arms, that I just had replaced a couple of weeks ago. My car is not fixed nor will they call me and explain what is happening and when i call, all I get is attitude. I hate them with a passion and I will absolutely never in my life use them again. They lie to women and think we are completely stupid. I was lied to and extorted.
Recommendation: If you are a woman, take a man with you or else you will be scammed out of your money and they will stick together to lie. You will not be able to get your car unless you pay.
You failed to fully disclose the prices on your website for $99 front alignment services, in which I was charged extra 29.99 for services/parts I never authorized and never given the option to refuse the charge. My car was returned to me not aligned which later almost caused me to collide with an 18-wheeler, and even though I was given the option to get my car towed to another location, that location will not call me to update the service on my car. My car got to them on Friday 2/29/24 and they called me Saturday at 6:39pm to explain that my car would not be ready until Tuesday, as the mechanic was going out of town. That left me with no transportation and no way to get around and they never even cared if I had a job I had to go to or anywhere else to be. There was no accommodations made for me and the next PB attempted to extort money from me by saying I needed new control arms when I just had them replaced less than a month ago. A friend had recommended Pep boys to me because I was looking for a low-cost solution after just putting money in my front end repair. I replaced four tires, front brakes, control arms and control axles and tire rods, and they tried to scam me into replacing the control arms by telling me I needed new ones.
Service Department
Moreno Valley, California Apt 1:00 O'clock August 25,2023 Drop vehicle off at 1:00 p.m. appointment time I had to call the service department around 4:25 p.m. I was told there were two other vehicles ahead of my vehicle because my vehicle had not been seen or inspected yet! I was told to break mechanic will be leaving at 5:00 p.m. so I left my vehicle overnight... When I specifically brought my vehicle in for the appointment I specifically said I just wanted a brake job nothing else! Despite all the things that were wrong with my vehicle I was told about them but all I wanted was a break job.! I probably won't be able to pick my vehicle up to around 4:25 the very next day which is Saturday I'll let you know what happens after that!
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Pros
- Nationwide service network
- Wide range of auto parts
- Expert ASE-certified technicians
- Competitive pricing & deals
- Comprehensive vehicle services
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Cons
- Limited Service Scope - Focus mainly on tires and basic auto services.
- Inconsistent Store Experience - Varies widely by location.
- Higher Pricing vs. Small Shops - Often more expensive than local garages.
- Less Agile Than Competitors - Slower to adopt new automotive technologies.
The Pep Boys Complaints 550
Lower engine mount/customer service
Hello, I went to the store yesterday (5-11-24) at 9:00 am (work order 2098416). I was met by Mr. Raymond Glassford. He said that they will do an inspection and that he will call me back later. But he didn't call back and about one hour later I had to call the store myself! He said that they did a steering suspension evaluation and that my car will need a...
Read full review of The Pep Boys and 1 commentcv axle
11/9/23: took my vehicle into Pep Boys to have suspension work done; upon inspection, it was determined that the vehicle needed a CV Axle.
2/11/24 (on or about): the transmission went out on the vehicle; it was towed to Pep Boys at approx. 10:00am (CST); After further inspection by Pep Boys, they referred me to AAmco Transmissions in Indianhead Park, IL. The vehicle was left w/AAmco to await for further inspection.
2/12/24: AAmco did their inspection, which determined the wrong axle was installed on the passenger side by Pep Boys. The axle that was installed was for an "AWD" instead of an "FWD" -- which AAmco determined to be the cause of the damage to the transmission. The car was not drivable at this point.
Pep Boys location: 6247 S. LaGrange Rd; Hodgkins, IL60525
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Oil Change
My name is Mr. Pedro Lewis I'm regular customer at the Zelda Road location. I took my car there today for an oil change, I asked the young man for a standard oil change because my car burn Synthetic oil that why I requested the Standard oil. The young man reply was "your car uses Synthetic oil and that all I have, and we don't use Standard oil. This young man was very rude and untruthful because I have purchase standard from that location. I understand that change staff member, but I promise I will never visit that location again. If I have any more with any other Pep Boys location i close my account with your company. Thanks,
Mr. Pedro Lewis
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Is The Pep Boys Legit?
The Pep Boys earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Pep Boys. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of The Pep Boys's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Pepboys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up The Pep Boys and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with The Pep Boys's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 2 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to The Pep Boys. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service
Today 03/19/2024 at 4:45 pm I was at bop boys Blackwood New jersey, I had appointment today by 5 PM, When I went there I met the guy working there. He tell me we don’t do vehicle alignment today because the technician is not here when I ask him why you didn’t send me a message about it, because I left my job and this is wasting time. He didn’t care, and he...
Read full review of The Pep BoysAlignment service
Completely disgusted beyond what I can actually describe. Took my car in for a $99 alignment and because you want to be greedy, decided to charge me for a service/part that I know nothing about and failed to do the service I actually paid for and requested. So, at the end of the day, you failed to fully disclose the charge on your website and scam me for my...
Read full review of The Pep Boysdefective battery and service... store i.d.#1498, order#2082991
Staff, On 08/08/2023, I needed a battery for our 2016 gmc acadia. So, being that we are loyal pepboys customers for 20 years, we naturally visited the store in palatine, il. After conducting an electrical test, your techs confirmed that a new battery was required. We gladly made the purchase. Well, within a month, our gmc was not starting or maintaining a...
Car estimate
I took my 2013 Hyundai Elantra in to Pep Boys in Austin Tx for a wheel bearing estimate in September of last year, when they gave me my estimate and the front desk clerk Meghan gave me my keys and told me have a nice day smiling. I didn't think anything of it since I've gotten estimates at other car shops before, so I proceeded to get on the busy I 35...
Read full review of The Pep BoysSimple oil change turned disastrous
Been going to arlington hts, il. Pep boys for years to have oil changes. Store closed went to pep boys palatine il.3 weeks before road trip. After oil change oil leaked on my drive way and on my garage floor. For the next three weeks they couldnt correct or diagnose it properly. I took the car to a chysler dealership for service and found that the oil...
Read full review of The Pep BoysPep boys tire change
I went to Pep Boys in Parkville, MD for only a tire change. Later I got a text message stating that they were doing a comprehensive car inspection that they did not tell me about or receive my permission for. When I got my car all of the electronics were reset, my shifter was vibrating, the engine idled low and within one mile of leaving Pep Boys would cut...
Read full review of The Pep BoysRepair
Took my car in after stalling across the street from the 2220 W International Spee, Daytona Beach, FL 32114 location; They presented me with two options give the care a full tune up and change the alternator, belt and idler pulley or do the tune up and camshaft sensors and it would be drivable. I chose the drivable option because they assured me it would be...
Read full review of The Pep BoysBattery’s
Employees rude and they don’t treat black people good i whitenesed it with several customers. Advance Auto parts down the block is way cleaner and has friendly staff! I asked the young Latino employee why he was so rude he replied “I’m tired” he called other Auto zone on 174 St to check fir the $89.99 battery it was 9:19PM and online it said they closed at 10PM! I would like a free battery and whatever other options
Read full review of The Pep BoysStarter, first visit they did not do what was asked
Car is worse now 3000 dollars later, and I can not drive it I have spoked with the complaint line 2 times now waiting on a manager to call me back and still nothing the only one who has called me back is the store where the work was done, and now the car will not run I have been given the run around non-stop, the care is there now I can't drive it now when I could when I took it
Read full review of The Pep BoysService Charge
The check engine light came on, I took it to Pep Boys on 11/21/23 to see what the problem was. They diagnosed the problem as an emission problem. They did what was needed and charged me $197.75. (Service Work Order 2135462 at Mall of Georgia Pep Boys #1064). The check engine light came back on 11/27/23, I called, they said bring it back. I returned the vehicle 11/29/23, this time they said they couldn't fix the problem? My complaint is if they found it couldn't be repaired by them the second time why wasn't that information given to me the first visit when I was charged $197.75. Either the engine diagnostic wasn't done correctly the first time, or they knew that the problem would return because the second diagnostic said it couldn't be repaired as I was told today.
Ray Venturi
[protected]
[protected]@gmail.com
Dashboard panel burned out while changing the battery of my car at pep boys in Harbor city California store # 0851
On 11-07-2023 went to the store # 0851 to change the battery to my car BMW 325i. The work order 2170890 was taken by the manager Darnell Thomas. And after few hours he gave me the car key stating the battery was changed I paid and When I started the car I noticed the memory of the dash board was not coming up nor any of the gages were working. Immediately I...
Read full review of The Pep BoysStore Manager Neil
A week or so ago I went into the Pep Boys in Audubon NJ. The undercarriage guard on my car broke and was flapping when I was driving. This happened a few months back and the mechanic zip tied it to my car and I was on my way. When I went back a week or so ago, Neil stated that he could look at it and he said it was 34.99. I said no because I was confused a...
Read full review of The Pep BoysUnprofessional manner of pepboys employee
Dear Sir or Madam, I would like to submit a complaint reference to a Pep Boy employee who refused to give me his name and said, While I was trying to explain my vehicle situation and coordinate to drop off my vehicle, I informed this individual I'm at a hotel. I needed to coordinate for a tow truck and contact my brother-in-law to see if he was home...
Read full review of The Pep BoysService on my vehicle
I had service done to my vehicle 10-20-2023 at a 8 am appointment, I went to have an alignment done to all four wheels and tires rotate and balance to all four wheels which was not done well the car was running way worst after I got it back, it was a very hard vibration and also something that these guys had no business messing with which was my radiator...
Read full review of The Pep BoysTires
I bought 4 cooper Adventurer All Season tires on 9/25/23 installed on 10/03/23. I noticed on 10/25/23 coming out from a store that there was a small bubble on the side wall tire. I called Pep Boys and told them about the defect, and they said they would look at the tire. I brought it up to the store and they would not do anything about it, they said I...
Read full review of The Pep BoysFalse advertising, overcharging
I scheduled service to replace a headlight bulb. The pepboys website quoted 20.00. I get there and am told it's most likely going to be 300.00 plus labor. I end up paying $128.31 for the 20.00 headlight. Absolutely livid. Do not tell the customer 20.00 online then charge 6x that. I seriously feel like I was just robbed. I deserve a refund because it took them 15 minutes to put in a 20.00 bulb.
Read full review of The Pep BoysTransmission solenoid replacement
I took my car into pep boys because of my check engine light. I specifically asked them to let me know what the issue was before they do any work. They told me I needed a new solenoid and that the check engine light would not be on after that, solving the issue. I come back for pick up my car and not even 3 minutes into driving it, I noticed that the same...
Read full review of The Pep BoysAbout The Pep Boys
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Overview of The Pep Boys complaint handling
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The Pep Boys Contacts
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The Pep Boys phone numbers+1 (888) 418-2298+1 (888) 418-2298Click up if you have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone numberRewards Program+1 (888) 829-1420+1 (888) 829-1420Click up if you have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone numberRebates+1 (888) 396-8254+1 (888) 396-8254Click up if you have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone numberPep Boys Credit Card:+1 (888) 545-8532+1 (888) 545-8532Click up if you have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone numberProperty Management - Maintenance+1 (800) 553-5338+1 (800) 553-5338Click up if you have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone numberFleet Services+1 (778) 729-2855+1 (778) 729-2855Click up if you have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone numberBulk Sales+1 (215) 430-9000+1 (215) 430-9000Click up if you have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number+1 (800) 737-2697+1 (800) 737-2697Click up if you have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone numberCustomer Service
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The Pep Boys emailscontactus@pepboys.com100%Confidence score: 100%Support
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The Pep Boys address3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
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The Pep Boys social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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