PNC Financial Services Group

PNC will do anything to get out of paying sign-up bonuses. Also, employees do not give full and accurate
information. I set my account up with
Elka Jones at the 56th St branch in Indianapolis. She told me that I would quality for a $200
bonus if I direct deposit at least $2000 per month. No problem. Got my direct deposit all set up and
everything was good. Almost three months
later, I still hadn't received my bonus payout.
So I emailed Elka Jones. I had to email her twice during the course of a
week to get a response, which was "I'll look into it". She never got back with me! I did a secure message through the PNC
site. Got a response back from a
customer service person named Deb Batten, saying it can take up to 10 days for
them to resolve the issue. That was the
last I heard from Deb. Never got back
with me! I sent another secure message.
Yvonne Tubbs responded this time, stating that I did not have the qualifying
online bill payment. What the hell was
she talking about? When I opened my account, Elka Jones clearly failed to mention
this. I informed Yvonne about the fact
that this was never mentioned. I was told by Elka that I would get $200 for
signing up and having $2000 in direct deposits within 60 days. Period. That's a verbal contract entered into with a
representative of PNC. Anyways. Yvonne was no help and I was told that the
only person who can make an "exception" is the branch manager, Nikki
Olin. I spoke with Nikki, who told me
there's no such thing as a $200 bonus.
The most they offer is $150. Way to not know your promotions, Ms.
Manager! She was friendly though, but
told me that she had to speak with Elka Jones directly and would contact me the
next day. She kept her promise, but told
me that Elka stated that she did tell me about online billpay. Of course she said that...cover her own
###! So Nikki would not "make an
exception", however she did escalate this for me. I was contacted by Lauren Robinson in
Executive Client Relations. She spoke
with those involved and then offered to "meet me halfway" and
deposited $100 into my account. So...it
took multiple weeks to find out where my bonus payout was, I had to deal with
way too many people, both branch and corporate personnel, and still got only
half of what was promised to me. I will
be closing my account today. But I will
gladly take the time and tell this story to anyone who'll listen. Do not bank with PNC. Elka Jones….you owe me
$100!