McDonald's reviews and complaints 1
View all 2874 complaintsMcDonald's - Customer Service
This morning 09/02/2023 at 9:45 a.m. my husband went to McDonald's on Pimlico Parkway in Lexington KY to order breakfast. He ordered himself a hot cake and sausage platter, hot cake for our daughter and a #4 for me with a decaf coffee. When go got to the second window to pay, he noticed my order wasn't in the bag. He was told it was too late to change the order and that he should have told the person at the front window. I thought McDonald's pride themselves on customer service, but at this location, this is not the case. I understand the job pool is low and there are not a lot of folks out there looking for a job, but for the ones that have a job, treating the customer like you want to be treated should be your goal everyday when you clock in to work. We are paying you for a service. If this is the way you want to treat your customers, then you just lost one with my family.
Desired outcome: At this point it's not about money, it's about training your team how to treat customers.
Latest McDonald's Reviews
Customer service by employee and managers Mc Donald in Christiansted Vi St croix No products Customer Service 800 244 6227 Treatment a ordering windowGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!