Menu
For Business Write a review File a complaint
Planet Fitness company logo
Planet Fitness
reviews & complaints
Planet Fitness company logo

Planet Fitness

1710 192, London, KY, 40741, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
H
4:07 pm EDT

Planet Fitness - Customer service

I am writing to suggest finding a better way of letting your customers who are waiting on the list to tan, know that a bed is ready. You can be right beside the desk and still not hear your name being called. I have been skipped and marked off the waiting list several times while being on a machine very close by (might as well work out especially when there is a wait up to 45 min. most days) and also in the waiting area right beside the desk. You just can't hear them speak. I've also showed the front desk person where I would be, only steps away and have still gotten skipped. I understand the gym is noisy with sounds, so why not think of a better way to let people know, since you can't hear them at close range. Perhaps a speaker system? a pager such as in a restaurant? a text or anything would be an improvement. I suggested a speaker and got attitude & and a snarky laugh from your staff at the London Kentucky gym. I know I am not the only one who has an issue with this. It's happed to several of my co-workers as well. After making my suggestion and seeing it handled the way it was, I feel like cancelling my membership. It's a shame because I really like working out there.

Desired outcome: A better way of notifying a customer that a tanning bed is ready.

Read full review of Planet Fitness
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.