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CB Restaurants and Dining Fazoli's 11806 Standiford Plaza Dr, Louisville, KY, 40229, US
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Fazoli's
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Fazoli's

11806 Standiford Plaza Dr, Louisville, KY, 40229, US
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1 complaint
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Working hours
Mon
10:30 am - 10:00 pm
Tue
10:30 am - 10:00 pm
Wed
10:30 am - 10:00 pm
Thu
10:30 am - 10:00 pm
Fri
10:30 am - 10:00 pm
Sat
10:30 am - 10:00 pm
Sun
10:30 am - 10:00 pm
ComplaintsBoard
M
9:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fazoli's - Waitress/staff member

I'm writing to complain about a waitress at your Hillview, Ky store located at 11806 Standiford Plaza. Yesterday, 05-23-2023 I place an online order from my work computer as I have done in the past. I went to pick up my lunch and the waitress behind the counter asked me if I had an order number, of course I didn't, being I didn't use my phone. I told her I do not have that, but I have my driver license and the credit card I used to place the order. There was only 1 order sitting there waiting for pick-up so it's not like she had to go through many orders to confirm which order was mine. She would not hear of doing that. Then from the parking lot I phoned the store to see if this can be resolved with someone else, but the same waitress answered the phone, so there was no hope of resolution. I asked her to simply cancel the order, but I confused her by this request. About 15 minutes after that conversation, I received an email stating "Thank you for your purchase. You now have 56 Points" There is no way I will ever go back to that store again with after being insulted and disrespected not to mention my lost lunch period for that day. I will make it a point to let all my friends, clients and colleagues to know of my experience at this store.

Desired outcome: I want my credit card reimbursed the charge for a lunch I never received.

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