Planet Fitness

Just before midnight on 1-25-16, I entered the newly opened Planet Fitness in Hammond, La after ending my shift work at a nearby Emergency Room. Already a customer from the Gonzales, La location I was excited to visit this new one located near my place of work. I was greeted by two employee's, a black male (who was very polite) and a black female (Olivia Tillis). While checking in, Ms. Tillis observed the hospital uniform I was wearing at the time and asked where I worked. I replied by telling her I worked at N***h Oaks Emergency Room, which was also clearly visible on my uniform. Ms. Tillis then stated to me "I hate N***h Oaks." Shocked, I asked why? Not so important were the details of her NON EMERGENCY experience which is mostly my personal stand point for the sake of argument. During Ms.Tillis rant, I began to believe Hammond Planet Fitness was lacking the professionalism and courteousness its customers deserve on a basic level as well as the respect for social dynamics. Amazed at how far out of touch Ms. Tillis was and with total disregard to my personal feelings, I expressed dissatisfaction and informed her I would not work out tonight nor return. Before leaving Ms. Tillis was re-educated on the importance of keeping personal opinions private when it involves professional matters. Ms.Tillis was also encouraged to perform better in the future.

For such a new establishment, I am asking Hammond Planet Fitness to invest further education into staff/customer relations : "The Does and Don't"