LensCrafters

My problem happen at 3301 Veterans Metairie, La on November 11, 2023. My salesperson name was Erica 974394. This happen at 4:03. I spend $486. when I could have spend $420. First I had $50 coupon that I didn't read. I had Humana insurance. My lense I have right name is Progressive Varilux Physio. I paid $135 co pay for them when I purchased them. Erica said the lenses I had cost over $700. She never told me what the insurance discount was or if that was what the lenses retail for or what the insurance paid or anything. The salesperson told me my insurance didn't pay much for that lenses but didn't tell me what lenses my insurance would cover she just gave me what she wanted. Stupid on my part because I didn't think someone would do this to an old person. Erica gave me Progressive LC Design EVP. I paid $228 for the lenses she gave me. I had a $90 plus I paid $138. There were lenses that I found out I could have paid a lot less for but she was trying to make money for the company. Next I found out my insurance had a anti reflective for $39.99 and she gave me one that was $150 that the $50 coupon went with and $30 discount from my insurance. I paid $70 for this so I paid more money when I could have saved $30. She got over on me. She knew I was paying more but didn't care. I feel she was a very dishonest person. I went back November 12 and spoke to her about how much I paid for the lenses she sold me and she said think about it and come back this week. She said she could return it and start all over but I went November 14 today and she couldn't wait on me so another salesperson was trying to help but she was trying to charge me more. She kept telling me that the corporate office would have to send me my money back. She was having problem and kept getting up to ask Erica questions. She said she was having computer problem and one thing after another. I just got upset and left but I will never shop there again and no one else I know won't either. I would rather go somewhere there is honest people who will help you. I learn give the salesperson the third deal and ask as many question as you can. Lens Crafters got over on me but never again. I learn don't trust. Thanks for reading this. I call to speak to manager and was told she would call me today but I know this is lie.

Thank you