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American Home Shield [AHS] reviews and complaints 1
View all 1350 complaintsAmerican Home Shield [AHS] - scheduling service
I expect more from my warranty service company in terms of scheduling service requests and follow up of same. Service was requested and scheduled. The appointment for the 1st request was Wednesday, July 29th. The A/C technician performed some work and left stating they needed a part that was not on their truck. The technician did say he would be speaking with the Home Warranty Company (AHS). Today as of 11:30AM I heard nothing from the service company or from AHS Warranty Company. In speaking with the representative at AHS Warranty Company, I learned that a part was ordered and was expected to arrive on Monday, August 3rd. And at such time, the service company would contact me about scheduling another service call. I feel someone should have contacted me and advised me of the status and timeframe for making the needed repair.
The 2nd service item, repairing the ventahood over the stove in the kitchen, I was told at the time of my service request that they would make an appointment with Sears and schedule for Tuesday, August 4th. However the AHS representative, Eric, stated that since that date was a little far out, he would try and locate someone else who could possibly handle the request before the 4th of August. Again, as of this morning at 11:30AM, I heard from no one. Now in requesting the status of that service request, I discovered that no appointment had been set up and now the earliest time for an appointment is August 11th.
I consider both instances above to represent examples of very poor service on the part of AHS Warranty Company.
The complaint has been investigated and resolved to the customer’s satisfaction.
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" no hassle, no headaches, we will take care of repairs..." what a joke. It took them 4 months to let me know that my A/C condensor coils need to be cleaned. They sent a sorry ### Hvac (Caviness) 4 times, each time they told me something different was worng and naturally the items that need to be corrected was not covered by AHS. So I had to spend over $1000.00 in unnecessary items such as cleaning the ducts and clean the inside coil, and the air was still not cooling. So they sent the same contractor out and this time he said that there might be a coil leak in the outside unit and the unit might need to be replaced. I did not trust that and told AHS to send for a second opinion. They sent another HVAC company and he told me that the coils need to be cleaned and charged me for cleaning it. He started the unit and after 15 minutes the fan motor gave up. AHS called me the next day and stated that the the repairs to the fan motor were denied because the dirty coils made the motor stop running when I had a work ticket from the contract stating that "fan motor stopped maybe due to dirty coil" It said MAYBE. After hassling with them, I decided to throw in the towel and cancel both my contracts with them. Naturally I did not get a refund that they took the day before from my bank account. Stating that they incurred service costs. Total crap for service.
The blame lies more on the techs since they either did not relay that information to you or you were not paying attention. If neither are true, then the best thing you could do is advise AHS that your techs did not relay pertinent information to you and you would rather not use ABC Co in the future.
It would seem to me that you want to be bottle fed and not take any responsibilities for getting your repairs done in a timely manor.
If your in the habit of having people cater to you, maybe you should hire people to do these things for you.