Menu
For Business Write a review File a complaint
American Home Shield [AHS]

American Home Shield [AHS] review: Kenmore range

P
Author of the review
1:42 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have a Kenmore range that cost 1500 when we purchased it years ago. The oven stopped working during Covid and it took several months for the replacement parts to arrive. Fast forward to this year and we had the same problem. The oven was repaired in March but went out again in June. AHS advised of the 30 day guarantee on service and that we would need to pay the $125 service charge again. The charges were waived because I let them know that I wanted to cancel the plan. The service order was June 3rd and on July 9th the technician let us know that the oven couldn’t be repaired. In speaking to AHS we were offered an Amana range that had the same features as our Kenmore. I let the rep know that the Amana was not acceptable because it was not the same quality. My issue was escalated and in speaking to the escalation department I was told that they only offer Amana an GE appliances. I couldn’t find that info in my contract. I was offered a little over $500 for my range and find that unacceptable. I let the rep know that with the same features that I have, ranges can cost way more that amount offered. I wanted to know how they came up with the amount without seeing my range. Needless to say their offer stood at the cash offer or the Amana oven of which neither is acceptable. I’m looking to have a range comparable to the one I have or cash to purchase one similar to the one I have. Thank you for your time and consideration.

Claimed loss: Kenmore range

Desired outcome: Monies to purchase range similar to one I have

Confidential Information Hidden: This section contains confidential information visible to verified American Home Shield [AHS] representatives only. If you are affiliated with American Home Shield [AHS], please claim your business to access these details.

0 comments
Add a comment

More American Home Shield [AHS] reviews & complaints

American Home Shield [AHS] - the truth about ahs 83
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Home Shield [AHS] - Unable to cancel the policy 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Home Shield [AHS] - Don't trust them 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Home Shield [AHS] - Rip off 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Home Shield [AHS] - beware 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. American Home Shield [AHS] Contacts

  2. American Home Shield [AHS] phone numbers
    +1 (800) 735-4663
    +1 (800) 735-4663
    Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number
    For Real Estate Professionals
    +1 (888) 682-1043
    +1 (888) 682-1043
    Click up if you have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 1 1 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number
    100%
    Confidence score
    Warranty Services
    +1 (800) 858-1922
    +1 (800) 858-1922
    Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number
    Customer Support
    More phone numbers
  3. American Home Shield [AHS] emails
  4. American Home Shield [AHS] address
    860 Ridge Lake Blvd, Memphis, Tennessee, 38120, United States
  5. American Home Shield [AHS] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all American Home Shield [AHS] contacts

Most discussed American Home Shield [AHS] complaints

Insurance fraud
1
(opinions to this review)