Rent-A-Center

So, understanding that there are rules and agreements and such, yes I fell behind. I was polite when I explained my situation and was told okay just asap. My phone was broken so I couldn't make proper arrangements with the company to schedule pick up or payment. The employee who signed for the sake called all day to my grandma. I'm not sure how she got that number. Then they sent letters but not in a way I was able to call or contact. I fixed my phone and then they refused to accept my calls. I constantly was hung up on or not even answered. Then the people hired to pick up items show up when I was working. Only when working. My family I live with told them my schedule and the only days they didn't show was my off days. They refused to accept the item because I wasn't there to sign. They called up to 30 times a day between my phone and grandma's but hung up on us when we answer. They had my work schedule never show or call prior to verify my whereabouts. They "sent" letters that I never did receive. Down to a certified letter I never signed for. Now I'm out of town for a funeral and I got notice of them sitting outside my house until my uncle had to tell them to either leave or go out of state to locate me since I went to the funeral. Then the manager called repeatedly. I wasn't able to answer but he refused to wait on a call back. Somebody signed the certified mail for me. I was sent a picture stating on 7/29 to have it returned or they press charges. This was signed on 7/24. 7/25 I kept getting calls and finally I was able to answer and manager stated end of day or on 7/26 he was filing. I told him I wasn't even in the state and his notice was 7/29 on a letter I never signed for. He THREATENED me and cussed at me before hanging up. I called the sheriff to see what I needed to do. Sheriff stated to let him know I am out of state at a funeral to back off some. My letter that I didn't sign states on 7/29 I am to have it back and if he tries calling and doing anything prior he will be told to call back on 7/30 after I went passed the set day, to enjoy the family time while grieving the loss properly and any further call is harassment now. He did his part and I did the best I was able to with mine. When I called to do as stated he was belligerent. Stating he sent a notice prior (i never got it) and that he'll turn in the old one. I have the current so if he does he'll have to deal with our law enforcement. He proceeded to cuss me and I then mentioned okay sir well if you don't back off I will press charges. I'm at a family event mourning a death. I went to a funeral out of state I'll be back before the 29th and I'll have what you need or require. He called me a few inappropriate words and hung up. Now understanding how behind I am, yes I'm at fault. No I couldn't just go into the store there to ensure I had gas so I could work to take care of my 3 kids. I had unexpectedly lost my job and was at a new one quickly but due to the pay schedule I went a month without income so I did my best to comply with all my bills. This is the only company that refused to speak when I return call, only call when I was at work as they knew and knew I can't answer, and talked to me and treated me so low. This manager needs to learn how to conversate reapectfully to others and understand the rules or laws to ensure he isn't treating anyone or doing anything improper or threatening as such. I've witnessed him tell my own friends and some family not to worry when late. Some further behind than I am and him not do this much, only to allow 2-4 months before stating they needed to collect. This really made me upset. Nobody should ever feel as below dirt level as I have when he spoke to me. He hung up on me and I cried out of anger and just overall feeling like I'm nothing more than stupid or ignorant for not being keep the job I lost after 2 nearly 3 years. This has me really beyond upset. I don't often do reports unless it's a good experience. I just can't sit around and let anyone do that to others let alone me where my children could hear his words this is the worst experience with any company I've ever had. I just hope things resolve properly and peacefully. I do wish to request that this stores manager not contact me or have any further form of communication. He can allow somebody who knows customer service and can be respectful contact me.