Sears

I have and Infiniti FX35 on Wednesday Sept 9, 2015 took my car in and had new tires, balancing and alignment done (waited 5 hours). Paid over 1000us dollars. After driving the vehicle on the high way I noticed at 60 to 65 MPH the car would pull to one side and vibrate vigorously. I took the car back on Thursday Sept 10, 2015 and waited 3 hours for them to run more tests and find a solution to the issue. Again, I was told it's all set. As I proceeded to test it on the high way the issue persisted. I called the store manager who in turn told me to take it to a different shop (Sullivan tires) so they could do a "Hard Road balancing" because this is an issue they've had with Mitsubishi and Infinity (he says). Took it to Sullivan tires had them do what he recommended to then find out on Friday Sept 11, 2015 the issue has not been resolved. I then went in spoke to the store manager (Ronald Freeman) who said to me to take it to a mechanic have the mechanic do an analysis and right a detail report to see whether or not he would be able to do anything for me... or rather come back tomorrow and they'll put back the old tires and for me to then deal with it. I went back on Saturday 9/12/15 at 11 am and spoke to (Ron Freeman) with the intent of just forgetting this ordeal and moving on with rectifying the issue. However, to my surprise the first words out of his mouth when he saw me were where the keys so we could put back the old tires so he won't have to deal with this again. When I asked; so this means I have to deal with the issue they caused? he told me and I quote, "he's bitter about the fact that I pointed out an argument he had with another customer in front of me on the day I purchased the tires and that the way he treats customers is wrong and unfair, and to make the customer go out of their way to fix a mistake made by them is not providing good service. Moreover, I had to be the one to keep quiet and put up with it so to conclude this transaction. As I humbled myself I realize him gloating and ended telling me after I told him it could be the tires he sold me... that he could exchange them, but Ron concluded and still flustered sold me discontinued tires. He expects me to go back Tuesday Sept 15, 2015 to have them put in the discontinued tires, but at this point and time I'm afraid he may sabotage my vehicle again. I come from an environment that treating customers with the outmost respect is a WIN WIN for business. Because of this I will never do business with Sears and will ensure as a Trainer to use this as an example of how not to treat customers.