Kay Jewelers

I brought a Movado Luno watch for my husband for our 10 year wedding anniversary. I was ecstatic to learn that they offer engraving which my personal shopper at Nordstrom could not. I decided to go with Kay's which was my first mistake. I was not informed or given a choice in font and imagined it would be in script or cursive as most jewelry are done but it came back in block like the lettering on my dog's collar. When I brought this up to the manager, Ross did not think it was the jewelry's store responsibility to let their customers know the style of font they offer or use. He then proceeded to make me feel like it was my fault for not asking for their font styles (which was not present even when I did asked for it due to the fact that I wanted it redone.) Further more, he proceeded to offer unacceptable solutions to this problem, all of which resulted in strapping me with the entire cost of correcting their lack of information. I find this a very irresponsible way of doing business, I am disgusted by his attitude and this is the first and last time I will be dealing with Kay's.