Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Citizens Bank 1330 Boylston St, Chestnut Hill, MA, 02467, US
Citizens Bank company logo
Citizens Bank
reviews & complaints
Citizens Bank company logo

Citizens Bank

1330 Boylston St, Chestnut Hill, MA, 02467, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.citizensbank.com
Phone number
+1 (617) 738-1600
Category
Banks
Working hours
Mon
9:00 am - 4:00 pm
Tue
9:00 am - 4:00 pm
Wed
9:00 am - 4:00 pm
Thu
9:00 am - 4:00 pm
Fri
9:00 am - 4:00 pm
Sat
9:00 am - 12:00 pm
Sun
Closed

Citizens Bank reviews and complaints 1

View all 401 complaints
ComplaintsBoard
M
10:10 am EST

Citizens Bank - Safe deposit box missing

Hello, My name is Lyudmila Shnayder, 4 Village circle
Newton Ma 02459
I had a safe deposit box in Chestnut Hill branch1330 Boylston street Chestnut Hill Ma for 20 years .3 years ago the branch was remodeled and my safe deposit box was removed
January 2021 I visited the branch and was informed that I don't have a safe deposit box in this branch.
It is been 2 month and my box was not located.
I never was notified that is was supposed to be vacated, payments were drown automatically and I did not noticed that they were not
Branch manager is not doing his job of locating the box, he does not update me and when I call him I am treated as annoying customer, I need to find my box

Desired outcome: contact from the management

Read full review of Citizens Bank
Hide full review
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.