Citizens Bank review: Mortgage 1

J Christopher Amato of US

Oct 18, 2023 4:08 pm EDT

Verified customer

Review updated: Jan 10, 2024

Featured review

I have $1M in equity in my house, my business was devastated, forbearance during Covid, accepted modification, and paid the 3 payments considered probationary to make the modification permanent. About 45 days later, I received a check back from the bank with a note saying it couldn't be accepted - no reason at all. Just a one-liner to appeal, which I did, and then I called and emailed incessantly and nobody responded. The only people I could get were in collections, and they couldn't do anything. Then the intent to foreclose letters started, I had an attorney (loan modifications, not a litigator) on the phone with me, and they agreed to forward all information from then on to the lawyer, which they didn't do. This went on for 18 months until they filed for foreclosure. I've been fighting it since, and I'm up to $16,000 in legal fees, and my credit has been destroyed (780 to 560). It's a principal thing. I'm beyond being upset, worried, etc. It's changed me as a person. It's impacting my marriage, my family, my business, and now my health. I don't know what to do. Why not honor the modification?

Desired outcome: Honor the modification which was offered to us.

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1 comments

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Amanda.Santos

Plainfield, US

1 complaint

2 comments

Amanda.Santos of Plainfield, US

Jan 10, 2024 12:05 am EST

Verified customer

Hi,

I am going through the same thing and was wondering if you received any help or answers yet?

Helpful? 1 0

Citizens Bank contacts

Citizens Bank phone numbers

+1 (877) 360-2472
+1 (877) 360-2472

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100%
Confidence score

Checking and Savings Accounts

+1 (800) 922-9999
+1 (800) 922-9999

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Checking and Savings Accounts

+1 (800) 600-0008
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Student Loan Applications

+1 (866) 259-3767
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Student Loans

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Education Refinance Loan Applications

+1 (866) 259-3767
+1 (866) 259-3767

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Education Refinance Loans

+1 (800) 340-5626
+1 (800) 340-5626

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Application for a New Home Loan

+1 (800) 999-0216
+1 (800) 999-0216

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Existing Home Loan

+1 (888) 514-2300
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New Mortgage Applications

+1 (800) 234-6002
+1 (800) 234-6002

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Existing Mortgage Customers

+1 (888) 333-5145
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Credit Card Applications

+1 (800) 684-2222
+1 (800) 684-2222

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Personal Loan Applications

+1 (866) 999-0107
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Personal Loans

+1 (877) 670-5200
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Wealth Management

+1 (800) 862-6200
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Existing Business Banking Customers

+1 (800) 428-7463
+1 (800) 428-7463

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New Customers

More phone numbers

Citizens Bank emails

gradon.a.tripp@rbscitizens.com

100%
Confidence score: 100%

Support

clientservices@citizensbank.com

100%
Confidence score: 100%

Support