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Citizens Bank

Citizens Bank review: Mortgage 1

J
Author of the review
4:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I have $1M in equity in my house, my business was devastated, forbearance during Covid, accepted modification, and paid the 3 payments considered probationary to make the modification permanent. About 45 days later, I received a check back from the bank with a note saying it couldn't be accepted - no reason at all. Just a one-liner to appeal, which I did, and then I called and emailed incessantly and nobody responded. The only people I could get were in collections, and they couldn't do anything. Then the intent to foreclose letters started, I had an attorney (loan modifications, not a litigator) on the phone with me, and they agreed to forward all information from then on to the lawyer, which they didn't do. This went on for 18 months until they filed for foreclosure. I've been fighting it since, and I'm up to $16,000 in legal fees, and my credit has been destroyed (780 to 560). It's a principal thing. I'm beyond being upset, worried, etc. It's changed me as a person. It's impacting my marriage, my family, my business, and now my health. I don't know what to do. Why not honor the modification?

Desired outcome: Honor the modification which was offered to us.

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Amanda.Santos
Plainfield, US
1 complaint
2 comments
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Jan 10, 2024 12:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

I am going through the same thing and was wondering if you received any help or answers yet?

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
    +1 (800) 600-0008
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    Student Loan Applications
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    Education Refinance Loan Applications
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    +1 (866) 259-3767
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    Education Refinance Loans
    +1 (800) 340-5626
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
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    Credit Cards
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    Personal Loan Applications
    +1 (866) 999-0107
    +1 (866) 999-0107
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    Personal Loans
    +1 (877) 670-5200
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    Wealth Management
    +1 (800) 862-6200
    +1 (800) 862-6200
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    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

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