Carrabba's Italian Grill reviews and complaints 1
View all 91 complaintsCarrabba's Italian Grill - service
I would like to share my experience while having my marriage anniversary dinner we are a gay couple in which we decided to celebrate our wedding anniversary alone at your establishment and what we had contoured was horrible.
We were sat down on table #65 by your server name: (Estera. K) on 10/27/2019 around 6:41 pm that she checked us out
That night everything was going as plan until (Estera. K) Identified herself that will be our server. While that night it was nice and quiet and we saw the (right) side of the restaurant with some (white Caucasian people) and still with other tables available she looked at us up and down and sat us down at the left side of the restaurant which made us a bit uncomfortable but I didn't want to make a scene so we just ignored the situation.
Minutes later she came to take our order and seem very inpatient to get our order and get rid of us, now while placing my order, we ordered (two) chicken trio combo and (one) margarita sauza gold. When she arrived, she came with (one) chicken trio combo and a (pollo rosa maria) I immediately told her this not what I ordered and she kept debating that was what I ordered and I wish the same dish as my husband I would have to wait like 30-35 minutes and my husband was already eating. I was disgusted with her service and her attitude and how she segregated us from other people at the restaurant.
I was discussing this with my husband and attorney in how your staff had segregated us from others like a dog because our sexuality, which we might have a case/law sue against Carrabbas's Italian Grill and let the social media how sickening this looks so these types of behaviors have to stop once and for all. I was also disgusted when the server would talk to the two other females and laugh and look back at us to our table it was horrible
If you ask me I felt denigrated, segregated from others and heartbroken that we still have to live like this and feel discriminated because we are gay. Thank god my husband knows how I could be when it comes to me defending other rights and obviously I kept my piece and left.
I'm a Case Manager and do know my rights that why I have contacted my attorney on this matter to find a solution.
Carrabba's Restaurant # 0165 West Springfield, MA
I would like to share my experience while having my marriage anniversary dinner we are a gay couple in which we decided to celebrate our wedding anniversary alone at your establishment and what we had contoured was horrible.
We were sat down on table #65 by your server name: (Estera. K) on 10/27/2019 around 6:41 pm that she checked us out
That night everything was going as plan until (Estera. K) Identified herself that will be our server. While that night it was nice and quiet and we saw the (right) side of the restaurant with some (white Caucasian people) and still with other tables available she looked at us up and down and sat us down at the left side of the restaurant which made us a bit uncomfortable but I didn't want to make a scene so we just ignored the situation.
Minutes later she came to take our order and seem very inpatient to get our order and get rid of us, now while placing my order, we ordered (two) chicken trio combo and (one) margarita sauza gold. When she arrived, she came with (one) chicken trio combo and a (pollo rosa maria) I immediately told her this not what I ordered and she kept debating that was what I ordered and I wish the same dish as my husband I would have to wait like 30-35 minutes and my husband was already eating. I was disgusted with her service and her attitude and how she segregated us from other people at the restaurant.
I was discussing this with my husband and attorney in how your staff had segregated us from others like a dog because our sexuality, which we might have a case/law sue against Carrabbas's Italian Grill and let the social media how sickening this looks so these types of behaviors have to stop once and for all. I was also disgusted when the server would talk to the two other females and laugh and look back at us to our table it was horrible
If you ask me I felt denigrated, segregated from others and heartbroken that we still have to live like this and feel discriminated because we are gay. Thank god my husband knows how I could be when it comes to me defending other rights and obviously I kept my piece and left.
I'm a Case Manager and do know my rights that why I have contacted my attorney on this matter to find a solution
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