The Pep Boys

I went to Pep Boys in Parkville, MD for only a tire change. Later I got a text message stating that they were doing a comprehensive car inspection that they did not tell me about or receive my permission for. When I got my car all of the electronics were reset, my shifter was vibrating, the engine idled low and within one mile of leaving Pep Boys would cut off whenever I came to a stop.

I called my personal mechanic and he told me at some point they must have drained or disconnected the battery which wiped the car computer's memory of how to idle. He gave me instructions to reset it.

I went back to Pep Boys to tell them what they did wrong. I complained about the fact that they did an inspection and had a tech work on my car without my permission. He said they have to. The thing is though, they don't tell you what they're going to do or have to do. They think if you come in for tires, that gives them permission to do whatever else they want with your car and they can just send you a text message later saying, by the way we decided to do all of these things.

I will never go to any Pep Boys again because they give themselves permission to do whatever they want to someone's car