JewelOcean reviews and complaints 1
View all 7 complaintsJewelOcean - Engagement ring set
I found a ring set I wanted and we found Jewel Ocean had good prices, so we thought. We ordered the ring set Sept 1. IThe ring set was to ship overnight, 5 days later it finally arrived. Then a week later I was purposed to and I wore the ring 4 days and began cutting myself as well as tearing clothing due to a loose prong. I emailed the company. It took them a week to respond. I told them I was wanting to have it fixed, ( but since it took so long for them to get back to me about a repair I did not want to deal with them anymore). Then they proceeded to be rude with me and tell me to return the ring certified and insured. I did just that. Now we have no rings and no refund. It has been a month and we have yet to hear anything. I will continue to write call and post until they make this right with us. $599.00 they took from us!
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Sorry to hear about your ring. $599 is not a small sum of money. It does not sound like they have good service.
When you get back your ring, do go to your regular Jeweler to have it appraised just to have peace of mind that
it is not a fake piece of jewellery.
Would be interested to know if you get back your ring in the end.
www.rinachiasecrets.com