Aspen Dental reviews and complaints 1
View all 1637 complaintsAspen Dental - Horrible experience
I visited Aspen Dental on July 13,2023. I had a first time visit in order to have my dental health cleared for an upcoming surgery.
They did an initial exam and X-rays. I was informed that I needed a root canal. I scheduled the root canal for 8/24/23 and paid my out of pocket cost. One day prior to my appointment, I was contacted and told me that they did not have a doctor to perform the procedure.
After waiting over a month, only to be notified a day before the procedure is total negligence. They attempted to offer a reschedule at a different office a week later, I declined. I contacted that office directly and was told that I was unable to have the procedure performed there either, due to no doctor. I am glad I did not rely on them to schedule me.
I would be out another week of time. I tried getting my records and x-rays to go somewhere else, but was unable to receive these records expediently. Apparently they have to get them from their main office, even though I was seen at the office that I was attempting to get the info from.
I am so upset over this experience and the desk help and supposed manager could not understand why I was so upset! I should not have my insurance company charged for the initial visit, because now I have to start over somewhere else.
I hope that I can find someone to do my procedure in a hurry so my surgery will not be postponed.
I am in a lot of pain and really need this surgery to alleviate this pain. The negligence of this office will cause additional pain and suffering due to the lack of competence.
Desired outcome: total refund, including to my insurance
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