Volkswagen

On August 6, 2011, my husband and I purchased a 2011 Volkswagen Jetta from Cook Volkswagen. We received delivery of our vehicle the same day, and Cook Volkswagen received our trade in. After leaving the dealership and driving home, it started getting dark outside. We turned on the headlights in the car to find out that there were no headlights. We contacted our salesman, Rich, the next day (Sunday) on his cell phone and he told us to bring the vehicle into the service department on Monday and they would address the problem. On Monday, my husband took the car in, and a fuse was replaced, correcting the problem. The next day, Tuesday, I was contacted by Peter Burns from the finance department. Peter had signed the original contract with us. Peter told me that we had agreed to a $2, 000.00 down payment and that the dealership did not collect that from us, so we needed to make the payment. I reviewed the contract to find that we never agreed to make a $2, 000.00 down payment. My husband contacted the Manager, Don, who told him that there were duplicate contracts, and that we signed the wrong one, so we would need to come back to the dealership to sign the correct contract. Again, we reviewed our contract and did not see any errors, so we declined to come in and sign a new contract. After getting off of the phone with Don, we were contacted again by Peter. Peter told us that there was an error in our contract. We again told him that we did not see any errors. Finally, Peter told us that we were given a $2, 000.00 rebate my mistake and that we needed to come in and sign a new contract that did not include the rebate. We declined (they wanted to call us and be dishonest and slimy, trying to scam $2, 000.00 out of us because they made a mistake, but we were supposed to be honest?). Peter then told us that Cook Volkswagen would refuse to pay off our trade in (which was agreed to in the contract) until we signed a new one. Again, we refused. We then received another phone call from Don. Don told us to immediately sign a new contract or return the vehicle. We explained that we have a contract, and that we would be doing neither. Don then told us that they would see to it that our financing would not be approved, thus forcing us to return the vehicle. Our salesman had given us our credit scores on Saturday when we purchased the vehicle, and both were in the 700s. We explained that to Don. There is no reason that our financing would not be approved. Don and Peter continued to harass and threaten us. They threatened to come to our house and to even contact a sheriff and obtain some sort of a warrant and to have our vehicle repossessed. On 8/10/11 my husband and I agreed to return the car to Cook Volkswagen. We contacted an attorney to draw up an agreement to protect ourselves and to rescind the sales contract, reimburse us for any taxes or fees that we may have incurred and to reimburse us for window tint that we had purchased for the car and receive our trade in back. My husband contacted Don and arranged this. Don resisted. He wanted us to return the car immediately and receive our truck and a check for the window tint tomorrow. He also refused to sign the agreement that the attorney drew up. We told Don that we will just keep the car and stick to the contract we have. Don continues to call and harass and threaten us and has even become verbally abusive. As of 8/22/11, Cook Volkswagen has kept our trade-in vehicle and refused to pay off the loan, which is over $24, 000. Please be aware of the situation you could be putting yourself into by purchasing a vehicle at this dealership. If they make a mistake in your paperwork, they will force you to pay for it.