Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vehicle Repair and Maintenance Volkswagen Sales/finance
Volkswagen

Volkswagen review: Sales/finance

E
Author of the review
7:13 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Friday I went into the VW Keffer dealership and Issac was my salesman. I went in because I had received a letter about your fresh start program. When I called and made the appointment, I was told that they would trade out my old car even if I was upside down and pay 120% over the value. My salesperson was Isaac and I told him that I was coming in for the program and that I was told that I could trade my car. When the salesman spoke to me, and we discussed my options he took my file to the finance office. I did tell them that I didn't want my loan shopped. Isaac came back and said that they could work out a deal if I traded both of my cars and did a lease because they had an incentive for 12,000 and they would pay off both of my cars. I asked if I could get my brother to cosign could I just trade the Toyota. They said that it would be better to get the lease. I did tell them that I worked part time and full time, but I was concerned about the payment. Bottom line I did purchase the VW but thing was not finalized until Monday. I had a meeting at my part time job Monday evening, and they let all of the staff go. I texted Issac 1st thing Tuesday morning and told him that I needed him to call me, and he said that he would call me after he completed his 9a appointment. He did not so I text him again and informed him that I had lost my parttime job and I could not afford this lease. I called and asked for Brian the finance manager and left him a detailed message with the receptionist and no call back. I called today and asked for the sales manager and had to leave him a message and still no one has called me back. I know that the recording stated that you have 3 days to change your mind. I am frustrated because of the fact that I feel like they are purposely avoiding me so that I missed the deadline. I can't afford this because the loss in income. I am not happy because I am in a $1000+ lease payment that I know that I can't make because my income decrease by $1500 per month and I still have other bills that I have to pay. If this is how VW operates then I regret going into your dealership and will not do business with VW again. This is not good business, and I am very disappointed with that dealership and the staff. This may not go any further than you or this department and I am at the point of filing a complaint with the BBB and maybe someone will take this issue serious and not just want to make a sale and a dollar. A very disappointed customer. And the sad part was that I had someone to ask me where I purchased my vehicle and I said I would rather not say because I did not want them to experience what I did.

Eleanor Collins [protected]

Confidential Information Hidden: This section contains confidential information visible to verified Volkswagen representatives only. If you are affiliated with Volkswagen, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Volkswagen reviews & complaints

Volkswagen - damaged goods and no resolution 43
Volkswagen - unable to fix flashing light in amarok 5
Volkswagen - complaint of service 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Volkswagen - receiving mails of award money 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Volkswagen - fraud 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Volkswagen - services are terrible..
Volkswagen - ID4 Service Issues
Volkswagen - volkswagen r 2017
Volkswagen - quality of original parts + perfunctory vag official car service
Volkswagen - damaged goods 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Volkswagen reviews and complaints

  1. Volkswagen Contacts

  2. Volkswagen phone numbers
    800 865 579 2436
    800 865 579 2436
    Click up if you have successfully reached Volkswagen by calling 800 865 579 2436 phone number 12 12 users reported that they have successfully reached Volkswagen by calling 800 865 579 2436 phone number Click down if you have unsuccessfully reached Volkswagen by calling 800 865 579 2436 phone number 10 10 users reported that they have UNsuccessfully reached Volkswagen by calling 800 865 579 2436 phone number
    46%
    Confidence score
    Germany & Other Countries
    1800 607 822
    1800 607 822
    Click up if you have successfully reached Volkswagen by calling 1800 607 822 phone number 4 4 users reported that they have successfully reached Volkswagen by calling 1800 607 822 phone number Click down if you have unsuccessfully reached Volkswagen by calling 1800 607 822 phone number 2 2 users reported that they have UNsuccessfully reached Volkswagen by calling 1800 607 822 phone number
    67%
    Confidence score
    Australia
    8800 333 4441
    8800 333 4441
    Click up if you have successfully reached Volkswagen by calling 8800 333 4441 phone number 0 0 users reported that they have successfully reached Volkswagen by calling 8800 333 4441 phone number Click down if you have unsuccessfully reached Volkswagen by calling 8800 333 4441 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling 8800 333 4441 phone number
    Russia
    +1 (800) 209-0909
    +1 (800) 209-0909
    Click up if you have successfully reached Volkswagen by calling +1 (800) 209-0909 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +1 (800) 209-0909 phone number Click down if you have unsuccessfully reached Volkswagen by calling +1 (800) 209-0909 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +1 (800) 209-0909 phone number
    India
    1800 888 947
    1800 888 947
    Click up if you have successfully reached Volkswagen by calling 1800 888 947 phone number 0 0 users reported that they have successfully reached Volkswagen by calling 1800 888 947 phone number Click down if you have unsuccessfully reached Volkswagen by calling 1800 888 947 phone number 6 6 users reported that they have UNsuccessfully reached Volkswagen by calling 1800 888 947 phone number
    Malaysia
    +1 (800) 822-8987
    +1 (800) 822-8987
    Click up if you have successfully reached Volkswagen by calling +1 (800) 822-8987 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +1 (800) 822-8987 phone number Click down if you have unsuccessfully reached Volkswagen by calling +1 (800) 822-8987 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +1 (800) 822-8987 phone number
    United States
    +44 800 083 3914
    +44 800 083 3914
    Click up if you have successfully reached Volkswagen by calling +44 800 083 3914 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +44 800 083 3914 phone number Click down if you have unsuccessfully reached Volkswagen by calling +44 800 083 3914 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +44 800 083 3914 phone number
    United Kingdom
    +43 66 246 810
    +43 66 246 810
    Click up if you have successfully reached Volkswagen by calling +43 66 246 810 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +43 66 246 810 phone number Click down if you have unsuccessfully reached Volkswagen by calling +43 66 246 810 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +43 66 246 810 phone number
    Austria
    +32 22 337 502
    +32 22 337 502
    Click up if you have successfully reached Volkswagen by calling +32 22 337 502 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +32 22 337 502 phone number Click down if you have unsuccessfully reached Volkswagen by calling +32 22 337 502 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +32 22 337 502 phone number
    Belgium
    +45 43 288 360
    +45 43 288 360
    Click up if you have successfully reached Volkswagen by calling +45 43 288 360 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +45 43 288 360 phone number Click down if you have unsuccessfully reached Volkswagen by calling +45 43 288 360 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +45 43 288 360 phone number
    Denmark
    +33 323 738 177
    +33 323 738 177
    Click up if you have successfully reached Volkswagen by calling +33 323 738 177 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +33 323 738 177 phone number Click down if you have unsuccessfully reached Volkswagen by calling +33 323 738 177 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +33 323 738 177 phone number
    France
    +39 459 691 215
    +39 459 691 215
    Click up if you have successfully reached Volkswagen by calling +39 459 691 215 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +39 459 691 215 phone number Click down if you have unsuccessfully reached Volkswagen by calling +39 459 691 215 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +39 459 691 215 phone number
    Italy
    +31 800 555 7000
    +31 800 555 7000
    Click up if you have successfully reached Volkswagen by calling +31 800 555 7000 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +31 800 555 7000 phone number Click down if you have unsuccessfully reached Volkswagen by calling +31 800 555 7000 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +31 800 555 7000 phone number
    Netherlands
    +47 24 033 570
    +47 24 033 570
    Click up if you have successfully reached Volkswagen by calling +47 24 033 570 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +47 24 033 570 phone number Click down if you have unsuccessfully reached Volkswagen by calling +47 24 033 570 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +47 24 033 570 phone number
    Norway
    +351 808 308 989
    +351 808 308 989
    Click up if you have successfully reached Volkswagen by calling +351 808 308 989 phone number 3 3 users reported that they have successfully reached Volkswagen by calling +351 808 308 989 phone number Click down if you have unsuccessfully reached Volkswagen by calling +351 808 308 989 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +351 808 308 989 phone number
    100%
    Confidence score
    Portugal
    +34 902 151 161
    +34 902 151 161
    Click up if you have successfully reached Volkswagen by calling +34 902 151 161 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +34 902 151 161 phone number Click down if you have unsuccessfully reached Volkswagen by calling +34 902 151 161 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +34 902 151 161 phone number
    Spain
    +46 812 081 080
    +46 812 081 080
    Click up if you have successfully reached Volkswagen by calling +46 812 081 080 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +46 812 081 080 phone number Click down if you have unsuccessfully reached Volkswagen by calling +46 812 081 080 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +46 812 081 080 phone number
    Sweden
    +41 800 402 040
    +41 800 402 040
    Click up if you have successfully reached Volkswagen by calling +41 800 402 040 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +41 800 402 040 phone number Click down if you have unsuccessfully reached Volkswagen by calling +41 800 402 040 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +41 800 402 040 phone number
    Switzerland
    +86 400 188 0888
    +86 400 188 0888
    Click up if you have successfully reached Volkswagen by calling +86 400 188 0888 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +86 400 188 0888 phone number Click down if you have unsuccessfully reached Volkswagen by calling +86 400 188 0888 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +86 400 188 0888 phone number
    China
    +852 36 989 588
    +852 36 989 588
    Click up if you have successfully reached Volkswagen by calling +852 36 989 588 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +852 36 989 588 phone number Click down if you have unsuccessfully reached Volkswagen by calling +852 36 989 588 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +852 36 989 588 phone number
    Hong Kong
    +81 120 993 199
    +81 120 993 199
    Click up if you have successfully reached Volkswagen by calling +81 120 993 199 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +81 120 993 199 phone number Click down if you have unsuccessfully reached Volkswagen by calling +81 120 993 199 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +81 120 993 199 phone number
    Japan
    +63 24 594 555
    +63 24 594 555
    Click up if you have successfully reached Volkswagen by calling +63 24 594 555 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +63 24 594 555 phone number Click down if you have unsuccessfully reached Volkswagen by calling +63 24 594 555 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +63 24 594 555 phone number
    Philippines
    +27 860 434 737
    +27 860 434 737
    Click up if you have successfully reached Volkswagen by calling +27 860 434 737 phone number 14 14 users reported that they have successfully reached Volkswagen by calling +27 860 434 737 phone number Click down if you have unsuccessfully reached Volkswagen by calling +27 860 434 737 phone number 9 9 users reported that they have UNsuccessfully reached Volkswagen by calling +27 860 434 737 phone number
    22%
    Confidence score
    South Africa
    +82 807 670 089
    +82 807 670 089
    Click up if you have successfully reached Volkswagen by calling +82 807 670 089 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +82 807 670 089 phone number Click down if you have unsuccessfully reached Volkswagen by calling +82 807 670 089 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +82 807 670 089 phone number
    South Korea
    +886 800 828 818
    +886 800 828 818
    Click up if you have successfully reached Volkswagen by calling +886 800 828 818 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +886 800 828 818 phone number Click down if you have unsuccessfully reached Volkswagen by calling +886 800 828 818 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +886 800 828 818 phone number
    Taiwan
    +54 800 888 8338
    +54 800 888 8338
    Click up if you have successfully reached Volkswagen by calling +54 800 888 8338 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +54 800 888 8338 phone number Click down if you have unsuccessfully reached Volkswagen by calling +54 800 888 8338 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +54 800 888 8338 phone number
    Argentina
    +55 800 019 5775
    +55 800 019 5775
    Click up if you have successfully reached Volkswagen by calling +55 800 019 5775 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +55 800 019 5775 phone number Click down if you have unsuccessfully reached Volkswagen by calling +55 800 019 5775 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +55 800 019 5775 phone number
    Brazil
    More phone numbers
  3. Volkswagen emails
  4. Volkswagen address
    Berliner Ring 2, Wolfsburg, England, Buckinghamshire, 38440, Germany
  5. Volkswagen social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Volkswagen Category
Volkswagen is ranked 1 among 170 companies in the Vehicle Repair and Maintenance category
#01 Volkswagen Volkswagen #02 The AA Breakdown Cover The AA Breakdown Cover #03 RAC Motoring Services / RAC Group RAC Motoring Services / RAC Group #04 RepairPal RepairPal #05 YourMechanic YourMechanic
Volkswagen Alternatives
Cottman Transmission & Total Auto Care 17 reviews RAC Motoring Services / RAC Group 9 reviews Triple R Diesel Service 1 review Toms River Transmissions 11 reviews All Steel Carports 5 reviews