Safelite AutoGlass reviews and complaints 1
View all 250 complaintsSafelite AutoGlass - Not to be trusted
I had my windshield replaced after it had multiple cracks from rocks hitting my windshield. I went through my insurance company whom recommended this company. I had my windshield replaced but after the install my satellite radia did not work. I called safelite to let them know that my satellite radio was not working after the windshield replacement and they told me that it was my responsibility to take it to the dealer and if the dealer could prove it was damaged during the windshield install I should call them back. In the mean time someone from customer service called me and they sent the same technician that installed my windshield back out to look at my satellite radio. He told me I needed a special double sided foam tape replaced because that tape transmitted the signal. Today I took my car to the dealer for the 2nd time because I had to get a new antenna placed for my satellite radio. Upon the repair they found that the wire had been cut, the 2 ends wrapped back together and had a wire cap placed on the exposed wires. I am very displeased, disappointed and unsatisfied with this service and company. When you pay for a service you expect to trust the work being done not to be blatently lied to by untrustworthy characters.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I had Safelite replace my windshield and the tech cut my steering wheel with a putty knife. Not only did he do this, but apparently he did it with enough force to cause it to bruise which will lead to a huge crack in my steering wheel. The car is a 2005 Chevy Cavalier which they stopped making that year, along with the steering wheel. They screwed up big time, and now I'm the one stuck finding a steering wheel. They continue to jerk me around at first they wanted to give me $60 but that would only cover labor if I could even find the right wheel. Needless to say I would never recommend the company!
I hired Safelite to fix a very small chip in my windshield. The technician looked at the repair, told me it would be no problem, took my money and began to work on my car. He never mentioned that there was a risk the repair could lead to a crack in my windshield. Three hours later I returned to my car to discover a six inch crack (now expanded to a twelve inch crack), a receipt, and a copy of their warranty which strictly limits their liability to the application of the repair cost to a replacement. Great. Had they been honest with me BEFORE they began to work on my car, I might have chosen to live with the crack. Now I'm faced with the expense of replacing my windshield. Ask for a copy of the warranty BEFORE you let Safelite near your car!