Aspen Dental reviews and complaints 2
View all 1637 complaintsAspen Dental - false advertise very unprofessional
My sister called based on the advertisement in every phone book and every search engine $299.00 for dentures! Wrong not true, cheapest dentures are $599.99 and when I spoke to the dental office because I am the one paying (Her sister) they told me they wanted $400.00 down and the other $200 when the dentures were delivered! They brought her in for 3 impressions and then had her call me and say that they wanted the balance before they made the dentures! I got on the phone with joel their office person and said why are you changing the agreement! He said uh well you are in one state and your sister is here in maine! Its was just a way for them to try and get all the money up front and not abide by their original agreement! They said they would credit me and so far I am waiting! I have gone to the one here in ct. And it is like going to the dentist in a 3rd world country. Poor service and they want to take 10 x rays so they can bill you insurance or the state you live in. Aspen dental should be called ghetto dental!
Aspen Dental - Refused to work on my teeth
I went to aspen dental as I was having problems with my lower partial plate and did not know if it needed to be relined or needed a new one I also wanted the 4 bottom teeth I have left cleaned as those teeth hold in the denture. well the dentist came into the room and asked what the problem was and I told him. He said take out the denture and let me look at it so I did. He looked at the denture and said I don't see anything wrong with it. I said look at my mouth it is all torn up from it so he looked in my mouth and said oh that's nothing it's just settling in. I said settling in? it had 4 years to settle in. Well he refused to see anything wrong with it. So I said well I would like the teeth cleaned
He said there is a lot of tartar there. I know I that's why I would like to have them cleaned. Well he said if I find decay under the tartar I won't even bother th fix them. I was in total awe of what this guy was saying to me so much I was at a loss for words. So I said what do you recommend? he said have the teeth pulled then I will put steel posts in the gum to hold the denture in. I said how much money are we talking about here? he said roughly $4, 000 thousand dollars absolutely insane was my reaction. then he said to be very frank you seem like a nice person but you and I would not get along because you know what you want and I can't give it to you. A dentist that can't do what you want absurd! I think he was looking for a large amount of work myself so then he said thanks for stopping bye and I left' Now pray tell what are dentists coming too!
thanks for listening
Listen to this responder of "refused to work on my teeth". WHILE it is true that the dentist will know more than the patient regarding one's teeth, there are numerous complaints against Aspen dental across the board.
I, have spent 5 years giving Aspen dental every benefit of the doubt. I spent alot of time and pain to the detriment of my daughter and in addition to that CANNOT EVEN GET THEM TO BILL APPROPRIATELY.
Grant it, the ladies who work at the corporate office try their darndest to rectify situations they can...HOWEVER, THE PROBLEM GOES MUCH DEEPER THAN THAT.
Yet, I sit and small while trying to get them to rectify the issue, get them to file their claims and wait and see what they say when we get to the bottom line.
Thousands of dollars later and much pain and headache, I intend to talk to the Attorney General of my state and possibly to a lawyer.
EVERYONE WHO HAS POSTED HERE NEEDS TO CONTACT THEIR STATE ATTORNEY GENERAL, THE BBB, THEIR STATE CONSUMER AFFAIRS OFFICE...and maybe even their local media.
Don't let up.
Me, I took my daughter to a dentist who is much better for her. I am still trying to settle the bill at Aspen that still needs to go through insurance.
DON'T GIVE UP. TALK TO THE GOV'T RESOURCES AVAILABLE!
Did you ever consider that he might know more than you do about your own mouth?
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