Aspen Dental reviews and complaints 1
View all 1637 complaintsAspen Dental - Dentures
My first experience with getting new dentures was 2014. In 2021, my lower teeth needed to be extracted and one of my remaining teeth is above the lower denture, which then caused my upper denture to crack. In September 2022, I got a new upper denture and since then, every two months my upper denture has cracked and broke in half in the same spot. I have went back to Aspen to get it fixed which takes me 3 weeks to get in, making it so that I am unable to eat anything that requires chewing! I get my dentures and 2 months later, they break again. The last straw - In September 2023 after waiting 3 weeks for my teeth, I was supposed to see the dentist and after waiting an hour they decided they no longer needed to see me. They gave me the denture and it had a small knob on the back of the dentures that created a sore. I brought it back to them the next day to have them take it off and they told me I had to wait another 2 weeks. Beginning November 2023, my dentures broke again. Mind you - I am not eating anything that would cause it to break and it continues to break in the same spot every time. I call for an appointment and I cannot get in until December 1. I get there and they don't have my dentures. I told them I want my money back and I am going somewhere else and they said I am out of my warranty. But, I was promised a product that I should be able to use for $1200 for longer than 2 months! What is my recourse?
Claimed loss: $1200
Desired outcome: I want my money back to purchase my dentures from a respectable place
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