Menu
For Business Write a review File a complaint
CB Fast Food Chains Church's Chicken 18138 W 7 Mile Rd, Detroit, MI, 48219, US
Church's Chicken company logo
Church's Chicken
reviews & complaints
Church's Chicken company logo

Church's Chicken

18138 W 7 Mile Rd, Detroit, MI, 48219, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:30 am - 9:00 pm
Tue
10:30 am - 9:00 pm
Wed
10:30 am - 9:00 pm
Thu
10:30 am - 9:00 pm
Fri
10:30 am - 9:00 pm
Sat
10:30 am - 9:00 pm
Sun
10:30 am - 9:00 pm
ComplaintsBoard
B
10:04 am EST

Church's Chicken - Service, issue with order unable to obtain refund

An order was placed online. When I arrived to pick up the order, I was advised items ordered and paid for were not available. I requested a refund and was told I would need to contact the telephone number listed on receipt. I have called for two weeks but not able to leave a message due to the voice mail being full. I have not spoked with anyone regarding a refund, which I would appreciate receiving.

I ordered spicy chicken tenders, and a small macaroni and cheese, neither were available. I requested a refund and was told the store could not refund the times or the meal due to me ordering online. Again, I have yet to receive a refund, nor have I been able to speak with anyone using the number listed on the receipt.
Below is a copy of the receipt.
DETROIT (W. 7 MILE ROAD)
18138 W. 7 Mile Road, Detroit, MI 48219

[protected]

Order # [protected]
(Note: You do not need this number to pickup)

Customer Name: Miss Serena
Customer Email: [protected]@gmail.com
Customer Contact Number: [protected]
Payment Method: Google Pay Visa x-3126

ORDER FOR PICKUP
Order ready at 6:44 PM, TODAY (SUNDAY, 12/19/2021)

1 x 5 Piece Spicy Tenders (1 x $16.79) = $16.79
5 x Spicy Tender PC
2 x Ranch
1 x Cole Slaw
1 x Mashed Potatoes
1 x Church's Southern Sweet Tea®
1 x Honey-Butter Biscuit™
1 x Baked Mac & Cheese
1 x Regular
(1 x $2.99) = $2.99
1 x Regular
(1 x $0.30) = $0.30
SUBTOTAL $20.08
TAX $1.20

TOTAL
$21.28

How was your Church's Chicken experience today? Take a short survey to let us know how we did by clicking this link
Thank you for ordering with us.

Note: Add [protected]@olo.com to your safe-senders list so that you are sure to receive our messages.
For order issues, please contact DETROIT (W. 7 MILE ROAD) at [protected].
Order placed at 6:34 PM

Desired outcome: A Full Refund

Read full review of Church's Chicken
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.