BioLife Plasma Services

My appointment today at 8:45am at the Grand Rapids Center was NOT successful. I was able to check in with the fingerprint scan and filled out my questionnaire but at the end the scanner wouldn't read my fingerprint. I have had problems with this before, so I usually go to the front desk and they print out my form, I sign it and off I go. Not today. I go to the desk, the person there says "Oh, you need to see the nurse." As I was standing there the very helpful and very professional supervisor calls me to her station and says I can help you. Well, her computer locked up and so we had to move to the nurse's office so she could use that computer instead. That one also froze up. She called the Head supervisor but that took forever because there were 4 call-ins. I heard one of the employees say to the supervisor "Did you call anybody in" the supervisor goes "No I didn't even think about it." Finally, after a 20-minute wait for this piece of paper I was able to sign and then the supervisor processes me thru. Now it's 9:20am before I get to stand in line when I should have been already hooked-up to the machine. I can hear all the employees saying it's going to be at least a 45 to hour wait to get on a machine since we are so short staff. Are you serious? I had a 10:30am appointment across time. This is why I planned for the early appointment so I should have been done by 10am. Now since they checked me in I can't change my appointment and now I'm out my $100 because this Center can't call in employees to help with all the people who scheduled.

I referred my friend to receive the bonus of 150$, but because I haven't donate it in six month the nurse told the person I referred to refer me next time .
After I donate and called the office on East Paris Grand Rapids MI, they told me the money will be on my account !
After two days I get a call from the manager today and said sorry we will not give you the referral bonus!

I tried using the app recently to schedule an appointment, and it logged me out of my account and won't let me log back in. I tried clicking the forgot password link, but it is telling me my email is not associated with an account, even though it is and it has been for 2 years now. I'm not sure what to do because I can't sign in to schedule an appointment on the app, and the entire website is down and not working either.