Chrysler

Very bad experience and will go elsewhere!

Betten Baker Chrysler Jeep Dodge in
Big Rapids, Michigan

Sales: Tom Myers

1st Contact: 8/19/2019
Last Contact: 8/22/2019

The following outlines our (my wife and I) concerns and experiences at this dealership. We initiated the sale by requesting information online on 8/17/2019. We were extremely interested in this vehicle and drove 25 miles to the dealership to see it. Once we test drove, we began purchase discussions with Tom. Unfortunately, their customer service went downhill quicky. From their self scrutiny of their dealership - no air conditioning, phones/voicemail not working, using personal cell phones for clients - to their lack of and/or misinterpretation of basic, relevant deal information. These are our concerns:

1. Ask anyone who works there - sales, business manager, etc. Phones/voicemail do not work. Unless they give you a personal cellphone number, no way to contact their staff. "Call you right back" responses take hours.

2. We were told we have financing approval. Great! Asked for the terms and income documentation requirements. "Oh, I'll call you right back..." really? Who tells someone they have approval and to come in as soon as you can without telling the terms and requirements? Several hours later we finally received this information (terms and no documents needed, just sign) - something they would have already had in hand with a real approval!

3. Made arrangements for closing. Was suddenly, frantically called and advised us that we needed specific documents. We had asked several times and were told "nothing needed"...we had everything needed, but, VERY UNPROFESSIONAL!

4. Arrived after a 25 Mile drive to their dealership and told all was all set. Then the business manager comes back and says that they made a mistake and one of our income documents was in the form of a 1099 instead of a W2 so it was disqualified... something they would have known if they were a professional organization. We bought a new 2019 Cherokee and $50, 000 motorhome using these same documents with not one hint of an issue! Then
had the audacity to try a "Bait and Switch" by trying to sell us to go with another lender at a 10% higher interest rate and over $200 a month more. Unbelievably, they were disappointed that we would not buy the vehicle under those terms. TOTALLY UNACCEPTABLE!

We had been to this location under the old management (McDonald Jeep) and they were just as bad. We tried to give them a second chance under the new management and have found that only the name and some people have changed, but, the service is less than dismal, still unprofessional and they demonstrated they really do not care what customers think, especially with the phrase from their business manager "...is there anymore venting you wish to do or are we done?" as I was calmly and respectfully explaining the facts of why we are very DISAPPOINTED with their sales technique and actions. We will not go back to any Betten Baker dealership and will share with everyone their unprofessional and potentially fraudulent actions.