Menards reviews and complaints 1
View all 725 complaintsMenards - Lumber purchase.
On 5/31/2022 I went into Menards to purchase some wood for a raised garden bed I was making. I went to the lumber department and talked to a male employee name Hunter M. I told him that what I was building and told him I needed 1"x6"x 4' of Green Treated wood for my garden bed and informed him I need enough wood to cover 7 foot x 4 foot. He told me I could get them in 8 ' and could cut them in half to make it 4'. I then asked him how many I would need for this project. At that time I asked him if I could cut them in two there at the company and was told that I could since I was getting 8 foot boards and only need them in 4 foot section. So at this time he looked on the computer and was told I need 16 boards. I then paid for the boards, order 78193 and was told the wood was in the big building. I looked for over 20 minutes to try and find them. I asked another employee that was working outside that thew were in there. After another 10 minutes I want into the lumber department and was told they were outside not the building. I got the wood and proceeded cutting them in half. I got home and realized there was way to many. I only need 7 boards. Since I had cut them in half I returned to the store, explained what had happened and was told there was nothing they could do since they had been cut in half. This was not my fault. I was mislead on the amount I needed.
Desired outcome: My desired outcome I would like is to either refund my money for 9 boards of returned lumber. A response, or any questions, would be appreciated. Phone number is [protected]) My name is Thomas Small.
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