Cabela's

Date of incident 3/5/2021 at the Cabela's in Saginaw Michigan. I purchased a Henry Golden Boy and was delayed on being able to take the rifle, not a big deal so I paid for the rifle in full that way coming back would be quicker. After a few days I had not heard anything which had happen before at this location and the last time I called and it was cleared they said they had been very busy. So I spoke to a gentleman at the store and he told me we will call you when it's cleared, I explained my last experience and he said ok hold on, once returning he says "still not cleared bud" and I said ok thank you and I hear click, he hung up. Couple days later I drive up 1.5hrs on 3/5 to pick it up, gentleman goes to the back to grab the rifle and is gone 30 min before coming up and showing me that they put the rifle in the back without taping the box and the rifle had fallen out and cracked the stock. He explains that he is very sorry and that his manager is in the back on the phone with Henry to see when they can get another stock, he also tells me that they will get me a gift card and ammo to try and make it right. After another 25 min he comes up and says that they won't have an answer from Henry until Monday and someone will call me with the details. So we start completing the paperwork, once filled out he needs a manager to look it over and calls for one. 30 minutes later she finally comes up, doesn't say anything about the incident and finishes the paperwork. I wait until Wednesday night and call the store and the same manager Jessica answers and she explains that she has been off and assumed her outfitter had reached out to me and explained what was going on, when asked about the gift card and ammo she explained she couldn't authorize that and the store manager wouldn't be in until Thursday. So this morning I received a call from the store manager and he apologized for the accident with dropping the gun and said he would give me a gift card with 10% my purchase, which is around $90 dollars, and said that's all he feels is owed for the situation. So now I have to make another trip 3hrs round trip to pick up a stock that shouldn't have been damaged, I waited 2.5hrs in the store waiting for them to figure out what they planned to do. And to be offered $90 bucks is insulting to be frank, I have always enjoyed going to Cabelas and Bass Pro stores but after this incident I can tell my time and me as a customer doesn't mean a whole lot and I will not be back, I will buy my hunting, fishing gear elsewhere.