Cabela's
Reviews and Complaints

01/06/2018, I order an item online. 12 days later, I had to go online and search to find out that my ordered had been cancelled by cabelas as they did not even have the decency to notify me that they had apparently sold me something that they did not have.

The item I ordered was shown as having limited stock available at the store an hour and a half away from me on the day I ordered. When an order is placed, current inventory tracking allows for the reduction of available units by one. Once the inventory number reaches zero, no more orders can be accepted. Seems pretty simple to me - don't sell people something you do not have and do not have any intention of fulfilling.

Hello my name is Krystal and i currently work at Cabela's distribution center in tooele, ut. Last week my friend, Corey Gunderson, was suspended for being accused of stealing a candy bar and than terminated a few days later. He did not steal anything. He had gone to buy it, went to pay and realized he forgot his card so he put the candy back. Now he is out of a job for doing nothing, he was wrongfully terminated. Whats even more shocking is during those few days of being suspended, no one called him to get his side of the story, no one gave him a chance to defend himself, than when he went in to explain what happened not one person in HR would even see him, not a single one would give him a chance. So I'm writing this hoping someone will look into this further and give my friend a chance, he is a good worker and really needed this job.

Your flyer shows pictures of under armor clothing on sale. SAVE 25% Select Under Armor. It shows a pictures of a winter jacket, a pair of pants, hat and what looks like a dry fit 1/4 zip up shirt. I wanted to purchase the winter jacket but when I got to the register it did not ring up on sale. The cashier brought a manager over and we were told it was not on sale that only the two pictured shirts were on sale, not the other items pictured. So why are the other Under Armor items listed in your sales flyer if they are not on sale. Needless to say, I feel this is false advertising and the 25% off should have been honored.

I was taking my 6 year old son to see Santa at the lehi location with his grandma who witch has ALS. His grandmother is in a wheelchair and can not talk or move anymore. only has days to spend with him. It was about a 1 and a half hour wait to see him in line witch was fine for us but not someone with ALS. I walked to the front and asked politely if she could come in and see her grandson see Santa so she could see him beside the long wait and she said no. Very upset

I went into your store this past Tuesday afternoon and decided to purchase a gun. I always said I would never do this again because the last time I bought a gun there, the process took over an hour and a half. I went to scheels, and was out the door in 5 minuets from picking out a gun there( that is not an exaggeration). I was very impressed with their customer service. The only reason I decided to buy a gun at Cabela's was because I had multiple gift cards to use up. There were 3 people working the gun department and I had my fill of all three of them before I left. Looking back, I should have told them to keep the gun and just walked out. The first person that was helping me was extremely arrogant. Every question I asked about a gun, he replied with a rude comment("that's what the sign says" or "we've always done things that way, I'm not sure what you are talking about"). After choosing a gun that was supposed to come with $180 worth of free stuff(clips, holsters, etc.) I went thru the background check with all 3 of them at different points. I asked everyone of them how to go about getting the free things that came with the gun. One of them left and never came back. Another printed me an advertisement off of their website. I read thru that and found out the rebate had expired July 31st. It's December 5th! Do you guys not sell many guns here? I can see why! When I brought this to the employee that printed me the form, I asked if they were gonna give me the clips and holsters off the shelf instead to make up for their false advertising. He gave me a blank stare, and then turned around and went in the back. He never returned either. 45 minuets has now gone by and the last guy turns around that has been staring at the wall behind the cash register and says "are you ready to check out?" You mean I could have checked out twenty minutes ago, because that's how long you've been standing there staring at the wall. He begins the checking out process, which took 5-10 minutes because he acted like he had never seen a Cabela's gift card. I told him I would have bought a different gun if I had known the rebate was expired on that one. He said "did you not receive a rebate for something you thought you would?" I showed him the form his fellow employee printed out and showed him how it was expired and false advertising. His response was "hmm" and went back to ringing up the gun. Why I didn't walk out of the store at multiple points during this process is beyond me. I can assure you though, after I receive my next statement, my Cabela's card will be canceled and I will regift any gift cards I receive in the future. I will spend my money with scheels!

I bought a Benelli shotgun online from Cabelas on a sale last week. They took my payment, processed the order, etc. then I didn't receive any more information via email after they sent the invoice. Went online to check order shipment status and it says "cancelled". No notice, no alert, nothing.
I emailed them 2 days ago and no response on the issue.
Today I called them and they said they ran out of stock before I ordered which is a lie. Their site showed stock for 2 days after I placed the order as I was considering buying another one.
They won't honor the price and won't discount any of the other similar products they do have in stock.
Because of this, I missed out on the many sales going at their competitors and now I can't afford to get this for my wife for Christmas.
Cabelas has lost a life long customer, I've spent a fortune at their stores but never again.

12/5/17
On 11/24 (Black Friday) I went into Cabela's and waited in line for 6 hours, to purchase a 20 GA (CVA Hunter) shotgun for my son. I did a background check at the front of the store on a tablet with an associate, the background check went through and I was told I was all good to go, when I got to the back of the store, they were out of the gun I wanted. I ordered the gun online, it came in on 12/4. I went to pick up the gun on 12/5/17, they told me my ID was worn, I showed them my MIL ID and Drivers license. They turned me away saying that because my ID was worn they could not give me the gun. I brought up the background check from Black Friday and the Managers response was well sir, "Black Friday is Black Friday." UMM actually, NO. Everyday is everyday. It should not matter with a gun purchase. They should not have processed my background check and told me I was good to go. I live about 70-80 miles from this store, I drove past about 30 stores that sell guns. I chose this store. I will not in the future. My girlfriend is also in the process of buying a Glock 43 from you guys (which is on layaway) and she is thinking of cancelling her purchase too. I am very irritated on the way this situation was handled. I am in the Military and work with a bunch of hunters, fisherman, as well as many firearm handlers. I will be spreading the word around the bases in the area about this store. My main reason for being so irate about this, is one day my ID and background check is good, and then the next a different person wastes my gas money of 140-160 miles in one trip, all for a wear of my license.

Look I understand that a gun purchase is not like buying a pair of boots from there, (which I did buy a pair earlier tis year) obviously. I am mad that a manger in your store wants to tell me, "Black Friday is Black Friday." These are guns, not toys. If my ID was a little worn they should have told me on Black Friday and I could have gotten it fixed while the gun was being shipped from the online sale. I want a gift card or something to pay for my gas to and from the store, plus my time that has been wasted throughout this whole process. This is not my first time in this store, I have probably spent at least 1, 000$ in this store this year alone.

One last thing. Is there an AFT agent that works in the back of the store? If so, I would like to know the name of the agent and what unit he works with. Cause one of my cop friends told me that's weird a AFT agent would work in the back of a Cabela's like that. Please respond ASAP on this issue. Thanks.

Me and my family were at Cabelas Alb NMr location. We were followed around the whole store by the manager as if we were some kind of criminals. We were followed from the time that we walked into the store until after we checked out. I'm not too sure if he thought we were going to steal something or if it was just the fact that we were Hispanics. Another customer actually confronted the Manger which he tried to deny that he was even following us. And questioned his reason for this. I do not appreciate that we were stero- typed or discriminated against. Me and my husband are very prominant business owners of U.S. Masonry and we're in the store with the whole family only to check out the store and to give our buissiness to Cabelas. I can't believe that as a manager that he showed his racism as mUchiha as he did. If this is how we are going to be treated than we will take or buissiness elsewhere

I tried to return an order that was back ordered because I spoke to Kim and she said the item would not ship until after Christmas. When I tried to cancel she said "oh wait, it's actually going to ship in a couple of days". I then asked her to cancel the item because I would rather order from Bass Pro Shops where the employees don't misinform me and then refuse to cancel an order. Traci or Tracy the "supervisor" (please retrain her she is AWFUL) also refused to cancel the order because "she isn't going to unload a semi just to get my package off to cancel it because they have other customers". I never once asked her to unload a semi, just cancel an order that was being shipped to a store. ARE YOU KIDDING?!?!?!? IS THIS HOW YOU TRAIN YOUR "SUPERVISORS"? I REFUSE TO EVER ORDER ANOTHER THING FROM CABELAS AND WILL BE LETTING ANYONE AND EVERYONE I KNOW HOW HORRIBLE THIS COMPANY IS. You can't cancel my order BEFORE it ships because it's already on a semi truck even though I was told it wasn't shipping until after christmas and then told it was already on a truck? What kind of conflicting information were the two LEAST HELPFUL "employees" looking at? I WANT THIS ORDER CANCELLED IMMEDIATELY. I have learned my lesson to order from literally ANY other company before ordering from this joke of a customer service company.

Let me begin by saying I understand that a mens small in any garment is probably not the top selling clothing size. That being said, I do not understand why a company who's slogan is "World's Foremost Outfitter" does not carry any mens small hunting clothing, or mens small clothing period in stores or online. I think that Cabelas sells great clothing items in both their house brand and non-house brands, but I always end up having to the brands that they carry from another store, or online.

I placed an order over the weekend at Cabela's online. After I hit the place order button I remembered something else I needed to order. There site said to call and you could add something. I called and the customer service representative said he could not add it to my current order but would cancel it and put in an entire new order. After about 1/2 hr. I checked my account online and saw both orders. I called customer service again to make sure the intial order was cancelled. They assured me it was and that it was not updated on the system yet. Well a week later I receive duplicate orders with visa being charged twice. I called customer service. No satisfaction. Asked to talk with Supervisor. She told me the same thing. I need to send the items in the original order back in order to get a refund and on top of that since there is a lithium battery in it I need to take it to a UPS location to get use a special label and pay for the shipping upfront because they cannot send me a prepaid label. Then I am supposed to put a note in the box that they are to refund me the shipping. What are the chances of me obtaining my refund when they could not even cancel the original order. I will need to leave work to go to a location to ship these products back as well as the items that were shipped direct from manufacturer will need be shipped separately. This is the WORST customer service I have ever received for a mistake that was totally theirs. In the future will just go to Rogers or Macks Praire wings! No wonder this company is going out of business.

The customer service at Cabelas Huntsville is terrible.
It appears this comes from top management down.
My husband went in last night - was in the store for 30 minutes and no one greeted him
Or offered to help.
When he called back to complain - the manager said “that never happens”.
Interesting as this is one of the people my husband walked by during his visit.
Upon relaying his experience to me - I told him - this happens all the time - I am never greeted.
Too much competition in our area for cabelas to behave this way and survive.

I am writing this in hopes that the CEO, or owners of cabelas them selves read it. Me and my wife each bought a Excalibur Matrix 380 Crossbow, from the cabelas in Hamburg Tilden Township PA, we spent over 2, 200 on our bows and bolts, to us that was alot of money, but we wanted the best, at the time we bought them the man who helped us was very helpful, over a week ago I just happened to run my hand across the limb on my bow and discovered that I had a splinter in my limb, I decided to check my wife's limbs and discovered that she had one to. We took them over to cabelas immediately. The man who helped us said you need knew limbs, which is what I figured, he filled out an order for with us there, said they would order them Monday morning, well a hole week went by and I heard Nothing, so I went over yesterday to find out if they came in yet, well I found out that they didn't even order them yet, I said look you got to do something my season is 1 week from this Saturday, he said give me your Name, and phone Number, I will look into it and give you a call back either, today, or tomorrow, we'll guess what I haven't heard a DAM THING, the man who I talked to was not the same man who sold them to us, it is AMAZEING, once they sell you something and you have a MAJOR PROBLEM, like this, they don't want to be bothered, I guess once a business gets the customers money it's the hell with them. The service sucks, you got people working in departments that know absolutely nothing, about the department they work in, you got other employees in other departments sitting around with there thumb up their butt doing nothing, I sure hope that when BASS PRO SHOP takes over, they get rid of alot of these people, and hire people that know what the hell they are doing. Well I guess me and my wife will be hunting this season with splinters in our limbs, because of someone else's incompetence, I also sent 2 e-mail ' s to Excalibur about this, they finally answered back on the 2nd email, they sent a link on instructions on how to return them, that is not my job to take the old limbs off, and put the knew ones on, that is cabelas job, that why we went there in the first place, for them to order knew ones for us, remove the old ones, and put the knew ones on, looks like me and my wife won't ever be dealing with cabelas again, we learned our leason.

I placed a $300.00 order for two trail cameras. I paid an extra shipping fee and was promised an over night delivery date of August 11th, which was a Friday. The Friday delivery was so I could enjoy the weekend and set up the cameras. The shipment never came and I was told that I wouldn't receive the package until Monday (3 days late). I return to work on Monday, so now I have to wait until the following weekend to use my purchase (a total set-back of seven days) This is not the first time that I paid for express shipping, waited all day, and then found out that the shipments is/ was delayed. I've been a customer for thirty-years. I'm changing vendors.

Purchased boots on Feb 16 of 2016. Soles have begun to separate from the rest of the shoes. Tread on bottom of boots still good. Uppers in good condition and boots are still waterproof. Sent back in as was described in Cabelas return policy. Hollie Stark in Customer returns sent back boots with letter that says separation of soles from boots are a result of wear and age. I would like her to see my Danner boots that are 8 years old and wore 8 times as much as the Full Draw Boots. Didn't know wearing boots and the soles coming apart from boots is from normal wear. Not the standard for any of the boots, tennis shoes, and other shoes I have worn in the past 50 years. None of them come apart. According to Cabelas guarantee they state they will replace boots. That is what I would like to see happen.

Cabela's has been one of my family's favorites stores since it opened. We love to buy all our fishing and camping needs at Cabela's. Every time we shop there we receive outstanding customer service. Today we went in because my brother-in-law was wanting to look at the handguns and possibly buying one. I went up to the sales rep named Dan, greeted him and told him we where interested in getting a handgun. I said, "Hi, he is interested in purchasing a handgun". In a very angry tone he asks "Why are you talking to me?" I was a little confused at his response I thought that maybe I had confused him with a customer so I apologized and told him I thought he was a worker. He replied by saying "If he wants to purchase something he has to talk to me, not you". My brother-in-law struggles with speaking English, that is why I asked. I did not say anything and then he asked, "does he not speak English?" I said, "no sir." He looked at us in disgust and shook his head. Still in an angry tone he said, "First off, we are about to close soon and that is going to cause a problem. Second I cannot sell him a gun unless he has 2 witnesses who are not related to him and a translator". We had asked a previous worker, what we needed in order to be able to buy a gun and we were told that as long as you are 21 years of age, a resident of the state in which you purchase the gun, and have a valid ID with your name, picture, and current address you can purchase a firearm. We are not really sure whether we really do need 2 witnesses or not, but the way Dan went about telling us was very rude. We felt very discriminated and not welcomed. Dan made it very clear that we were not welcomed at Cabela's. The mission statement for Cabela's involves inclusion and diversity, today it was very hard to believe this statement. Nobody wants to be in a place where they are not welcomed or discriminated for not speaking a certain language. I am not sure if we will ever return to Cabela's after being treated the way we were treated today, and I hope no one else has or will have an experience like the one we had today at Cabela's.

Hi, I want to start out by saying i love your stores and shop there often.
You are an authorized dealer for crimson trace products. I am looking for model LG-325 laser grips for a Charter Arms revolver. It is not a stocked item and your associates tell me it can't be ordered.
I guess im just disappointed that i cant get it through Cabelas. I asked and recieved Cabelas gift cards as Christmas gifts from all my family specifically for this purchase.
I know i can always find somthing else to buy, but it doesnt seem right to go to the "competition" for this purchase.
Respectfully,
Scott VanderMast

My name is Elder Adrean Young. I am an avid hunter and I carry a CCW which has me frequenting hunting stores and outdoorsman type shops to purchase guns, ammo, and equipment all the time. I was at the special opening and bring my daughters with me at times to enjoy the food and other things offered there in the store. A few weeks ago, I was attempting to purchase a used pistol from the gun department. Because I had recently purchased a new house, my address does not match that of my license. I had to jump through many hoops to buy the gun including buying a 1 day fishing license to have an official state document with the correct info to move forward with the purchase. I was told by the rep that I could not use a car registration, a gas or water bill, or any bills I had with me. I just counted it as overly thorough and didn't say much although frustrated in the 1 1/2 hour ordeal. The gun malfunctioned and I had to return it but your staff there that day were amazing. They checked the gun and confirmed the weapon to be faulty and arranged for it to be fixed and returned, and gave me instructions to just bring my license for name proof to pick it up when I was called to come. This made me feel as the first situation was just possibly a bad day for a tired employee. That was until I arrived at the store on yesterday. I was called about 1 PM and informed that the gun was fixed and ready to be picked up. I asked the rep on the phone if all I needed and he assured me it was. At 4:15 PM I arrived to the desk and pulled a number to be helped at the Gun and Ammo desk at the rear of the store. The young man who began to help me asked me what I was there for. I informed him that I was picking up a gun that was already purchased and had been returned and fixed. He asked for my name and retrieved the weapon. He then checked my license. He then told me I was not able to pick up the gun because my info was different. I recited what was told to me on the phone and that the gun was already mine. He said it didn't matter and I couldn't have the gun. I then asked what time they closed because I would just get the receipts for the repair. He then told me if I had a gas or water bill (which was different information than the first time I was buying the gun), I could have my gun. I returned to my vehicle to find I had brought all of the paperwork, including the Cabelas forms with my updated info, in the truck. I took back all of the paperwork to the young man. He then looked through it all and used the fishing license instead of the store papers. He left and returned and told me that because the license was expired that I could not pick up the gun. I then asked why that was the case when the gun was already mine. I had the receipt, had the proof of ownership from Cabelas, and had the copy of the repair form. Your employee then gets loud and remarks, "I will not help you break the law Sir! I can't break the law for you or anybody!" Me being an African American man, was enraged that he would not only insinuate that I would ask him to break the law but do it in a manner in which to vilify me. I then asked that he just put the charge for the gun back on my credit card and we could be done with all of the problems. He then snidely remarked, "We don't return guns either!" So I remarked, "I can't pick up my gun and I can't return it?" He smiles and says, "Nope!" I grab my paperwork and walk back to the customer service area of your store. I asked if I may purchase a fishing license. The clerk tells me she cannot because I was the one with the wrong info on his license (The man from guns went up and prevented me from doing so). Mind you all of this is for a gun I already own! The clerk tells me to get my registration and I can purchase a license. I then return to my truck to get my registration to purchase a license to pick up a gun I already own! I return and ask her if I need the license if the registration is good enough to approve me. She calls back to him and she says I'm good to go back. I get back there and the man is helping another customer. Remember, he has seen the gun is mine, he now knows I have what he asked for, and he realizes he cannot keep me from getting the gun. He then tells me to get another pull tab number and wait! Now I am beyond upset! He knows this and begins to joke with the man he is helping and starts offering to show him other items. I am a preacher and I must admit this employee tested every fabric of Christianity in me! Another employee named Dave asks me if I have the next number. I tell him yes and he asks what I am there for. I tell him the whole ordeal and he tells me, "You don't need all of that to pick up a gun you have already purchased." He stated maybe the other employee misunderstood. I told him there was no misunderstanding because I explained it more than once and had extra paperwork to go with it. He then went to retrieve the gun and it had been hidden. He had to call the first man back to get where it was located. He then told him you don't need all of that to pick up already purchased equipment. The man walked away ignoring the remarks. No apology and no remorse! I ask you, why did I have to endure this treatment two times in a little over a month? What other reason would there be to discriminate or profile someone besides race? I have no record, I work in Avon Ohio where the store is located, I have purchased many guns for home defense, recreation and sport, and I have never been delayed or turned down. With all that said, I have only been embarrassed and publicly humiliated a few times in my life and all were because of racial reasons. I expect something done about this, soon! If I haven't heard back in a weeks time, I will be emailing the company president and contacting the local news to get results! I most likely will not be returning to your stores. I read the mission statement from your company and it involved inclusion and diversity, wish I could believe it.

Elder Adrean R Young

I'm a employee at cabelas in Allen texas. I work in the warehouse. I have been in retail for 15yrs before I. Went to work at cabelas. I never in my life had the worst experience in working in retail until I work. You have a lead in the morning and he doesn't even know to treat his employees at all. He will follow up into the bathroom and tell you can't go. You should have done it on your break. And when you tell him it will not go on the shelf. He doesn't believe u. I have more experience then the whole warehouse. They don't know treat you like your a kid.

Taking an opposite handed practice shot with a Barnett Quad400AVI crossbow the string injured my thumb on my right hand. The string sliced half of my nail and caused a deep laceration to the tip of my thumb on my right hand. The injury was a fracture to the tip of my thumb and a cut that required eight stitches.
This happened on 10-14-2016. This was the direct result of this style of crossbow not having a guard to prevent this type of injury from ever happening. I purchased this crossbow from Cabelas in Dundee, Michigan on 11-28-2013.