Clear Rate Communications reviews and complaints 1
View all 51 complaintsClear Rate Communications - Phone service
I was confused why this company was contacting me from my house phone but I answered it and it was like a robot talking to me than a woman came on the phone and said do you have questions for me I told why would I change my phone company when I have a bundle with CenturyLink she told me they are not changing anything I can still call CenturyLink for any repairs nothing will be interrupted. So get off the phone with her and another lady call me from another phone but the same company I told her off that I don't want this company take over my phone number and she put her supervisor on the phone I told her the same thing that I told the other lady that was on the phone I don't want to change nothing in my services with CenturyLink because I have a bundle deal and I been with them for 15 year or less I told her my tv, internet and phone is with CenturyLink she going to tell me they can send me out a modem when they told me that I knew something was wrong because if they are with CenturyLink why change all my things around than they told me and the 12 month contract I told them I am not going for that so I call CenturyLink told them about Clear Rate Communication is trying to take over my phone number the man I talked to told me that they do not work with them they working to take they customers I told them I didn't want to move my phone to that company and than he checked and said nothing was changed and I sent a confirmation telling them they did a good job helping me. So me and my children are sitting here about to eat and watch a movie but the internet was not connecting so me son disconnected the modem but internet was blinking red so I call CenturyLink to help me with my connection they told me my account is a business account it shouldn't be a business account because I stay in a residence area so when I got transfer to talk to this other lady at CenturyLink because my account was a business account she looked up my account and told me my phone services is with Clear Rate Communication and I will have to take care of my account with them first before she can help me I still confused about why it was still change over she told me they open up at 7 am Monday morning mind you I work from home like probably a lot of other people since March my kids work on the tablets and notebook for school but all this weekend we had no [censored]ing internet and my daughter have to use our Hotspot from our cell phone company Tmobile. What I am mad about you change my phone I have not internet and I need my computer to work and don't have it be because Clear Rate Communication told my phone line over
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