Clear Rate Communications
Reviews and Complaints

My neighbor is 73 years old. He has no phone now. He has no car. He is computer illiterate. His income is about a thousand dollars a month from social security. He pays all his bills with a US Postal money order. He had Clear Rate phone service for a few days. Now I call and get a message his number is out of service. He has had no service for 56 days now. He keeps coming to my house to borrow my phone to try to get his service discontinued. The number he is dialing is [protected]. He keeps getting bills from Clear Rate adding charges to his presend phone service, which he does not have. I think it is probably time for this to end. It is kind of like a bad dream.

I live in a valley where you can't get cell service, I have tried and tried to talk to customer service, my home phone gets static so bad you can't hear people talking, it happens every time it rains and for day's after. I have to get in the truck and drive to the top of the hill to try to get ahold of clear rate com. to submit the problem, have sat for hours at a time before waiting for someone to take my call. I give up and try again, same thing though, no answer. I also have questions about my bill, they sent past due balance statement which was paid, but I still have not received this months bill, and how can the taxes be so much higher than the service. The service is $44.00 dollars and some change a month and the taxes are around $60.00 a month, something must be wrong. I would just like to talk to someone to get these problems resolved. The date today is 11/04/24 and the phone has been screwed from October till present.

How can all their customer service people be busy for 4 days? Left voicemail and sent email, no response. Helping an elderly senior and it’s getting real old! This is ridiculous! This is Monday afternoon….we left voicemail over 72 hours ago!

This is about an excessive charge for fees and taxes, twice the actual phone amount and $20 more than normal. We need to get this handled before payment date.

Also trying to get a transfer out number.

Please please please.

My mother has been without a phone for 42 days. Frontier says it's clearrate problem and clearrate says it's frontier problem. My mother is 81 with this being her only communication to anyone. She has some health issues that I explained if something happens to her you wo t be talking to me any more, you'll be talking to someone else.

I have been told it's still open no one knows how long it'll be. She need to get the home phone service through internet based which is not option for her.

I told them if she gets a phone bill she is not paying for anything. All we want is a phone that works continuously.

Melinda Harris

[protected]

Avoid Clear Rate and choose any other service provider. Clear Rate preys upon Senior Citizens with unethical business practices and terribly unprofessional customer service. Without warning or notice they disconnected service to a couple in their 80's and left them without phone service which they relied upon for Doctors and Emergency medical communications for over 3 weeks. Clear Rate then charged an exorbitant fee for the "privilege" of being reconnected even though the actual repair service was performed by AT&T which charged $0 for the labor / work on their infrastructure. Clear Rate is playing with fire as their negligence could have led to a catastrophic outcome for an elderly couple that did not deserve such disrespectful service as they have been customers for over 15 years and have never been late on a monthly payment. The loss of service was even escalated to CR supervisors. Their response lacked empathy or professionalism. They even attempted to extort extra fees from these Senior Citizens in exchange for reconnecting service. When engaging Clear Rate have a good attorney available to record the calls and then threaten legal action in order to achieve satisfactory results. Sad but necessary...

Horrible company. Refused to disconnect service while Mom was terminally ill, literally fighting for her life and they would not disconnect service. After her death and our second request to discontinue service with her death certificate finally they agreed to disconnect however wanted us to pay the bill for the 2-3 months of time lapsed

from our first request. Prior to this obviously difficult situation Mom had nothing but trouble with the service and never was provided with what they promised or any kind of adjustment to the bill for all the days of no service. Do not recommend this company at all. Stay away! Horrible.

This company is a total scam. They took my elder father's phone number in July and I have been trying for 5 months to get the number ported back to his Verizon provider but they continue to put blocks on the number. My father has dementia and is unaware of switching phone companies. Since we thought the port back to Verizon had been completed, we were unaware that Clear Rate still had control of his phone and had blocked the line because of an overdue balance. I had originally paid what was owed at the time the number was to be ported back, but with the block on the line Verizon was unable to port, so Clear Rate continued to rack up monthly fees and because of the unpaid balance, they temporarily disconnected his phone. Being elderly with dementia, he needs to have access to a phone. Again I called Clear Rate in November and paid whatever balance was owed to unblock the number. After a 10 day wait, the number was still disconnected. I called Clear Rate again to find out two days after I paid the bill owed, they put another suspension on the line simply so the line could not be ported back to Verizon. I have filed compalints with the BBB and with the FCC, so I'm hoping they are able to help with his issue. I think it unfair that we have to incur costs to have a new phone number put in.

We feel that we were taken advantage of with promises of lower rates.

We found out later they only repackage phone services from Frontier.

We have spent about three months trying to get back to our original company (Frontier). We were without any phone service for two weeks. As a funeral home, we need to have our phone service working 24 hours a day.

They now want to charge us $520.43 for giving us nothing but trouble and grief.

We warn any business to avoid doing business with Clear Rate Communications.

They had a recorded massage where all you heard was some one saying yes. This recording they claim is me agreeing to switch my service to clear rate. First of all the day of the recording they claim I agreed to switch I was out of state on vacation. I was not home at the time they claim to have a recorded message of me saying yes. I have called and talked to numerous customer service people that claim I switched my service. Each time I repeat myself telling them the same as I have told them all & that I would like to talk to a manager or supervisor. They tell me a supervisor will return my call but no one ever calls back. They keep sending me bills every month. This last one threatening me if payment is not received with in 14 days from the date of this letter, your account will be turned over to a collection agency. Early termination fees which may have been accessed for switching your telephone service can be waived by switching your telephone service back to Clear Rate Communications, Inc.

The bill has been paid before due date and the late notice says we are two payments late the bill was paid online duo services Mar.14, 2022 9 am

My wife (Brittany) and I own The Floral Shop in Madison, SD. This is our second complaint about fraudulent activity performed by Clear Rate Communications, who frauded our business into utilizing their services, rather than our previous provider, under false promises and manipulative sales tactics.

At the beginning of September, we received a phone call from Clear Rate to "take over billing" for CenturyLink and "save money" for the "same service." Clear Rate pitched "wholesale pricing" and better customer support and informed us that CenturyLink was being sued for "inappropriate billing, " and Clear Rate was there to help. Since CenturyLink is the ONLY ISP option for the business, we reluctantly agreed over the phone.

Clear Rate arrived to install a "new internet service line" the following week (about the 6th or 7th). Internet service immediately stopped working in any usable form.

CenturyLink came to repair the following week, per our request. Internet worked for a short period of time, then stopped working immediately and completely when Clear Rate took over services on September 23. Our business telephone still worked, at least.

For the next week, Brittany spent 3-4 hours a day on the phone with Clear Rate trying to get the issue resolved to no avail. She was told numerous times by numerous customer service reps after waiting hours on hold that a supervisor would contact her, but no call ever was ever made. The Floral Shop, which relies on internet service for regular business operations (Point of Sale, card processing, online ordering) was completely without internet service this whole time.

On September 27th, we filed a complaint to the BBB. Brittany, not surprisingly, received a phone call first-thing on September from a "Chris" with Clear Rate. Chris informed her that while notes were on her account, no one had mentioned she was without internet service the whole time. Chris said he would discuss with his supervisor and get the issues resolved.

On September 30th, Chris informed Brittany that he would get her service transferred back to CenturyLink and get contact cancelled with no fees. When Brittany asked about the shady situation that has lead to this predicament, Chris insinuated that Clear Rate's sales team often uses unethical tactics to get customers. Also on the 30th, the business lost its voicemail capabilities through Clear Rate, leaving no way for customers to leave messages and place orders if she is not at the shop or is on hold with Clear Rate trying to resolve issues.

On October 4th, Brittany spoke again with Chris, who informed her that her service has not been terminated and blamed CenturyLink, saying the issue was on their (CenturyLink's) end, but offered no real solutions nor had taken actions to reassure service. Despite numerous demands for the cancellation of service and release back to CenturyLink, Chris repeatedly tried to "sell" Clear Rate to Brittany, offering "better discounts and service." Finally, Chris threatened her with losing her phone service if we indeed cancelled.

However, the CenturyLink technician that has supported our business for the past few years strongly disputes Chris' above claim, stating that it is, in fact, Clear Rate that is refusing to release The Floral Shop's service back over to them.

Over this past weekend, we also received the first bill from Clear Rate that was more expensive than her previous bill with CenturyLink for service that has not worked.

As of today, that's 11 business days with degraded or no internet service. Brittany has spent nearly 35 hours on the phone trying to resolve the situation and had to find a different, temporary solution to get internet to even perform basic PoS functions to serve customers. Those 35 hours are hours spent not putting together product, not making deliveries, not helping customers. That's about $8500 in lost revenue and $3500 in Brittany's time.

Clear Rate has not only defrauded The Floral Shop by not only failing to provide the services promised, but repeatedly lying about letting our business out of a contract they can't honor, charging MORE for services not delivered, and - to the best of our knowledge - setting this whole situation up under false pretenses.

Cancel anything that you service regarding are service we had with Frontier. We did not give you any authorization to take are Wifi and phone plan over.
Whatever kind of scam are u pulling. My internet has been disconnected by Clear rate and I really pissed off. I pay for Hulu, Prime, Netflix that I can't even watch cuz I have no internet. I want my service back to Frontier under my husband's name David Valigura ASAP. I will not be paying any bills you send me. Who gave you the right to just switch me.
I wasnt even notified just No Internet and I was Floored. Damn you Clear rate. Your all liars.

Called and changed due date from the 2nd to my payday on the 3rd in sept. I have auto pay. On dec 10th service was shut off for non-payment due the 2nd. I called and paid then next mo was charged a reconnect n late fee. Called again to dispute and it was not taken off. It's crc fault it was turned off. There's so much more but you don't give me room.

My phone has had no dial tone for 2 weeks. My son who lives in Portland has reported the outage 5 times. Each time he is told that a repair ticket will be written and a phone repairman will be sent to my house. My phone service is still down. What the [censored]? I use my phone for business. People are starting to think I'm deliberately not responding to them . Send someone out to fix the [censored]ing thing!
My name is Neil Janssen
92121 Sharewater Lane
Cheshire, Oregon 97419
Ph: [protected]
email: [protected]@gmail.com

This company is a Total Fraud- They misrepresent themselves- Called and pretended to be Frontier Communications-saying they can cut my bill down because I have been a Frontier customer for so long. That my phone service and Voicemail would remain the same and internet speed would be better.
This is a business- we had no internet for over a month. We were trying to reopen our office after the Covid-crisis only to find out that our customers were not able to leave Voicemail. There were no communication on how to set up voicemail. The first communication I got was a Bill for more than I was paying Frontier.
Now they are not releasing my phone number and sending me bills. I have called multiple times- asking for a supervisor and the supervisor doesn't call me back.
It is Ridiculous that this company is still in business. They need to be shut down for misrepresenting and pretending and conning people into contracts. Who knows how much business I have lost not to mention the time I have had to spend figuring out what's happening with my phone lines and internet and being on hold.

70 yo old man with poor health victim of automated slamming call and fraudulently changing the home phone to their company. Clear Rate refuses to change the phone number back to frontier. Asked multiple times to speak with a supervisor at multiple times of the day however there is never any available. Isn't that odd. FCC And WA State PUD commission has been contacted. Still have not received a response or resolution

A 92-year-old Senior, Juanita Vincent a resident in our Independent Living Retirement Center had her telephone slammed by Clear Rate. She told them she did not want to change phone service providers yet they took over her service anyway. She paid the first bill from Clear Rate after we called Century Link and got her service back (at a higher rate because the plan she used is no longer offered) and we called Clear Rate to discontinue service the same day. Century Link said Clear Rate would not release her old number and therefore now she has a new phone number as well. She received a second bill from Clear Rate, we again called and they said we never disconnected the service. They are not being truthful. Now a final close-out bill has arrived and there is an additional $11.95 charged to the account for a "Service Change Charge"! Why? We tried to call the customer service number but it doesn't ring through. A recording says, the number you are calling is unavailable, please try your call later. Later in the day, it's the same thing. according to slamming rules, Juanita should not have even paid the first bill. So she really should be getting back a refund from either Clear Rate directly of $28.20 or if they pay it to Century Link a fee would be taken out. Please assist us in getting the remainder of this bill taken off her account. My name is Lisa Shipp and I am helping her with this because she is so upset, she cannot think straight when she speaks with them. The overtalk when she is trying to speak and are quite rude. Very unethical conduct.