Extended Stay America

Hello I have been a guest since November 2022 and have made several complaints to house keeping and managers about my room smoke detectors beeping for carbon and no one has fixed the problem today Feb 9, 2023 i was doing laundry and consumers energy was out and had the hot water system cut off until further notice because there is carbon monoxide mixture. I am concerned that the symptoms headache nausea and upset stomach my children and I have been experiencing are due to this issue this is a hazard and do not want my children nor myself to be sick I would like a refund as this has been going on for sometime and no one has resolved this issue.

I can be contacted through this email and would like to be resolved within

three to five business days.

[protected]@yahoo.com

Thank you

Hello my name is Mrs. Cannon, I made reservations for two rooms on July 3, 2020 for July 15-17. I was told there would be no problem with getting those two rooms. I asked if there was anything that I needed to know about the hotel changes in their facility since we are having a pandemic. I was told there are nothing changed in their policy.
On July 15, 2020, I received a call from one of the receptionists to let me know that there was only one room available and not two. I asked her, what am I suppose to do the day of checking in my rooms? She suggested that I go to another location which is 45 minutes away from my house. I told her that I would give her a call back within ten minutes. When I called back the general manager answered and I mentioned to him why I was calling her back. He was extremely rude to me by saying he didn't care about what I was going through and do I want to get the one room or go to somewhere else to stay. There was no need for him to have a attitude with me and if anyone should have an attitude it should be me.
Therefore I asked him if I was to go to the Madison Heights location would I be charged the same amount and he said yes, that is why he asked me. I told him my son and I will go there to stay because it will be hard for me to book two rooms somewhere else today. He told me he will call back after submitting the paperwork to Madison Heights. I didn't hear back from him so I called him back to see if the rooms were available. He said yeah they are available. I asked what could be done for my inconvenience. He told me nothing and to get over it.
When we arrived at Madison Heights the receptionist was very pleasant. When she gave me my total for the first room, it was more than the Warren location. Why is the price higher? She said because of the taxes are different. I told her the general manager from Warren said the rates would be the same. She did change it and gave me the sames prices and my keys.
When I was walking from the parking lot in the back to the door to go upstairs to my room there was a man running up behind me. I slammed the door because I didn't know what he wanted or was trying to do. He started talking to me through the door saying he is a chef and selling dinners from his pickup and coolers. I immediately told him no thank you, which I have never experienced in my life at any hotel.
The next morning I went to the front desk to ask what time housekeeping comes around to the rooms. The receptionist told me I would be cleaning my own linen and bringing my dirty towels to the lobby because housekeeping only works on Wednesday and Saturday. I was very surprised to hear the clerk say that but was ok with it because of the pandemic. I mentioned to her there are a lot of stains in the carpet in both rooms.
On Saturday morning I checked my banking statements and realized there was two transactions added to my debit card from the Warren location, which I never stayed there.
After I took care of my business I drove over to that location to find out why was I charged for two rooms yesterday. The general manager told me it must have been a mistake from the computer and I could have called about the issue instead of coming there. I told him I really didn't want to experience another person being rude on the phone, would like a refund for these two transactions, and a copy of the paperwork. He told me ok but I have to wait 3-7 days for my refund. I asked him why do I have to wait. He said because that is how the system is setup. I said ok and he gave me a copy of the paperwork for the refund and I left.
We appreciated the offer to go to another location but it was very inconvenient for me to get to my house everyday, which is why I choice the Warren location because it was close and affordable.