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CB Travel and Vacations Extended Stay America Illegal eviction/overcharged rates & fees
Extended Stay America

Extended Stay America review: Illegal eviction/overcharged rates & fees

T
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11:55 am EDT
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Husband and I were staying at tech center ESA for four months and the Manager took it upon herself to begin eviction process in June for alleged nonpayment never have I heard of this for a hotel, Manager claimed we owed over $900 we knew it was false. Everything was paid according to our records then Aug we received Eviction Summons now claiming we owed over $1400 again false. Thanks to our credit card statements it proved we had paid everything, here is the contradictory information... according to the court paperwork the Manager filed our supposedly rate was $98.98 then it said daily how can we be daily when we informed them we wanted the weekly rate. Now we never we informed of what the rate was and ever time we asked for a receipt they never gave one, well a new employee did not know of the situation and actually gave us a receipt but it was not one of payments made it was a price report and what it showed was astounding the rate listed was not what the Manager stated for the court now to let you know in Colorado if an eviction is beginning the tenant is given a demand of compliance saying to pay or leave once the Demand is satisfied the process stops well we satisfied it and guess what the Manager did not stop it. Back to the receipt it showed a rate of $84.56 a $14.49 difference then it showed discounts and these were outrageous there were some as low as $0.30 to $104.99 but these did not reflect in the price the last section was the total and that was identical to the room rate also rate was listed as nightly for our whole stay being in this industry I was shocked to see this. There were no indications of payments made all the discounts amounted to over $1100 where was all that applied to. We headed to court and luckily received a stay till next court but this Manager does not abide by orders and illegal evicted us before the next meeting thankfully all evidence was already submitted. We left and have been without a place trying to make sure things are resolved though this Manager continues to make fraudulent claims against us after all calculations have been made we overpaid by over $2500. Do not ever stay at the Inverness location you will be severely overcharged, have basic necessities denied, no one is ever at the front desk if you lock yourself out after 11 pm you are out of luck they lock the door and leave a sign saying come back when we open at 8 am, if you receive mail you never get it until days later, the front desk staff and Manager are disrespectful, rude and have really no business being in hospitality. Do not stay here at all. Also we are not the only ones who are being overcharged and handed with eviction paperwork there is a possibility of six to ten more guest who are going through this but are not fighting like we are the Manager and one front desk employee intimate and make threats to them also they have disconnected the electric in the rooms of these guest. We are not longer staying there but we are still fighting this we won received a judgment but now heading back cause the Manager is fighting to reverse it claiming no knowledge of last meeting. Also we have been residences of this place and stayed well over 30 days and guess what we never received our tax refund be sure to always get you taxes back on the 31st day. Wish us luck

Claimed loss: Seeking all payments made that were never applied properly $3500Seeking all fees $1000Seeking compensation for mental and emotional anguish as well as for lodging Seeking tax refund for stay over 30 days

Desired outcome: Would like all financial compensations mentioned above to be paid, apologies for what we have been through especially for an eviction that was unnecessary and the Manager and front desk employee to be terminated.

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    +1 (800) 804-3724
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    11525 N. Community House Rd., Suite 100, Charlotte, New York, 28277, United States
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    Nov 21, 2024
Extended Stay America Category
Extended Stay America is ranked 44 among 518 companies in the Travel and Vacations category